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    4.04 average rating based on 402 reviews

    • TrustpilotJan 28, 2017
      Good experience with Chat service : I had a good experience with eSurranty's chat service. They provided prompt information and answered all my questions on the weekend although I will need to call back during regular business hours to to obtain a Travel Rider for the service. Read more
    • TrustpilotApr 29, 2016
      Easy setup : Easy setup. I have had the need to file a claim but website and online setup was easy. Read more
    • TrustpilotFeb 5, 2016
      Quick, easy and reasonably priced : I found the process of purchasing coverage for my iPhone and iPad Air to be enjoyable. I would have given 5 stars, but I have never made a claim - that's where they can really earn stars. Read more
    • TrustpilotFeb 12, 2016
      Very good IPhone 6 Plus pricing for insurance : The roice for the policy was very competitive. I wuld have preferred not having to pay a $24 surcharge just to be on a monthly plan but overall the plan and price are great for an IPhone 6 Plus. Read more
    • TrustpilotOct 31, 2016
      Very satisfied with how my claim was handled : Although my Note 5 was totaled and I had to pay $125 for a replacement, it could have been worse. Took a little longer than I wished to get a new Note 5, because it went from being diagnosed by eSurranty then to Samsung and back, but it was worth it.... Read more
    • TrustpilotMay 3, 2016
      New customer : After reviewing several options and looking over reviews online,I decided to switch my carrier insurance to essuranty. They seem to have built a name for themselves with regard to customer service and reliability, and their pricing is very fair considering all it covers. I wish that... Read more
    • TrustpilotApr 26, 2016
      1st accidental damage claim made with policy : Turn around was very timely. Only suggestion I have is that instead of having to print out claim forms that had to be manually completed and then faxed, it would be much better to complete PDF forms that could be emailed back to claims dept. Fax... Read more
    • TrustpilotFeb 4, 2016
      Just Purchased : I just purchased coverage for my Samsung S6 from eSURRANTY because they had the best reviews and when I did my own comparison, seem to have the best coverage for the price. Signing up for their program online was quick and easy. Hopefully, I'll never have to use the insurance! Read more
    • ResellerRatingsApr 30, 2016
      My daughter's phone was stolen on Feb 15 & I filed a claim. I promptly heard from the claims department manager providing instructions. Feb 20: I submitted the necessary paperwork (notarized) to the company.Feb 25: Still having heard nothing, I contacted the claims manager. He said the underwriters... Read more
    • Review CentreFeb 13, 2017
      After dropping my iPhone 7 in the pool I found out that they are NOT water proof. Thankfully I have I submitted a claim online, uploaded some information and a claims rep emailed me a few minutes later offering me a loaner iPhone while they replace my device. I accepted and they... Read more