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Call NxStage customer service at 1-866-697-8243 and confirm the following: Your travel prescription was entered correctly. Your shipping address was entered correctly. The correct supplies and quantities were ordered. Confirm your delivery date.
- Plan Ahead For Your Treatments
- A PD Cycler Or NxStage Machine Flies For Free
- Other Fees and Costs
- A Week Before You Fly…
- What to Pack For PD Or Home HD
- Checking in at The Airline Counter
- Getting Through Airport Security
- Preboard The Plane
- Get Your Supplies to Your Lodgings
- Conclusion
With a bit of up front planning, your whole trip can go more smoothly. Sort Out Your Supply Shipping If your trip will last more than a day or two, you’ll most likely need to ship dialysate and other supplies. These will need to be in their company boxes with labels on them. Talk to your care team as you plan: your nurse will need to place your sup...
Good news! Your PD cycler or a NxStage machine goes on a plane for free. Bad news: Not all airline staff know this, so you may still run into hassles. Know your rights. The Air Carrier Access Act (ACAA) of 1990 covers flights into and out of the U.S. It says airlines cannot discriminate against people with disabilities. The U.S. Dept. of Transporta...
Hotels Charge Fees to Receive Packages If you will stay in a hotel, call and ask to talk to the Bell Captain or a manager. Explain that you will send life-saving medical supplies for your stay. Ask if they will waive the fee to receive and store your boxes. If not, see if they will charge one feefor your order. (You don’t want to have to pay for ea...
Taking two simple steps before you leave can make your travel go more smoothly: 1. Call the airline’s Disability* Desk. Ask them to add a note to your travel fileto say that you will bring a dialysis machine. Tell them how much the machine weighs in its case. A NxStage System One in a hard case weighs 99 lbs. PD cyclers weight much less. 2. Ask for...
To pack for dialysis travel, make a list as you do each treatment for a few days. Ask fellow travelers for tips—most are happy to share their thoughts. A PD Cycler or NxStage Machine Measure your machine in its travel case. A PD cycler may fit on a plane as a carry-on. If not, it will need to be checked. A NxStage System One can only be checked lug...
As you now know, you have the right to bring a machine and a bag of medical supplies for free. If a counter staff person wants to charge you, follow these steps: 1. Stay calm and give the facts. Show the staff person the DOT policy. 2. If this does not help, write down the agent’s name (for a later complaint). Ask for a supervisor or a CRO (complai...
If it has been a while since you flew, some things have changed: 1. You can go to a gate only if you have a ticket for a flight that day. 2. You need a boarding pass and an ID. A passport always works as an ID. Trusted traveler cards from the U.S. government (e.g., Global Entry, Nexus, Sentri, FAST) work, too. NOTE: As of 2018, a driver’s license o...
When boarding starts, the gate agent will call for "passengers who need assistance or extra time to get down the jetway." Preboard with that group, so you can get settled and stow your machine if you brought one that will fit. Tell the gate agent for the flight about your cycler. Call it an “Assistive Device.” A PD cycle gets priority for overhead ...
When you have a heavy machine or a lot of boxes, look for a Skycap with a large cart. He'll watch for your items, take them off the baggage belt, and load them on the cart. Then, he’ll help you find a cab, and put them in the trunk. A hotel or rental car shuttle may be a mile-long trek offsite. With 200 lbs. of luggage and supplies, this can be a c...
Travel can be a lot of work—with or without dialysis. But, most people who do it say the rewards are well worth it.
Oct 30, 2014 · Many airline staff do not know these regulations and have never seen a portable dialysis machine. Call the DOT Disability Hotline at 800-778-4838 (voice) or 800-455-9880 (TTY) if you have problems. Measure a PD cycler’s case to see if it will fit in an overhead bin or under the seat. If not, it will need to go as checked baggage.
The NxStage machine can typically be checked on airplanes as baggage. Check with your training nurse about using hard or soft cases that can be purchased from the manufacturer. It’s strongly recommended that you also call your airline in advance to check on their policies and restrictions for carry-on baggage.
☐ Drain lines are 24/case. Bring them along if you will use less than ½ case. ☐ Fluid warmer lines are 24/case so bring them from home if you are using less than a half case. MACHINE SUPPLIES ☐ Dialysis machine ☐ Machine travel case – aluminum case for air travel, soft sided for all other ☐ Power cord ☐ Cartridge holder
People also ask
Does NxStage ship dialysate?
Can I travel if I use NxStage systems for dialysis?
What is NxStage's system one?
Can a NxStage system one be checked luggage?
I use these in case of a PureFlow problem, or if I go away for a weekend. At least half an hour before I plan to start a treatment, I set the machine to Prime. This takes about 25 minutes. When it is done, I can: Start my treatment. Wait—up to 12 hours—and treat later. Note: The NxStage manual says it is safe for up to 72 hours.
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