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Embassy Suites by Hilton Kansas City Plaza

1795 reviews on TripAdvisor
Hotel
Open 24 Hours·12:00 AM - 11:59 PM
  • Mon:12:00 AM - 11:59 PM
  • Tue:12:00 AM - 11:59 PM
  • Wed:12:00 AM - 11:59 PM
  • Thu:12:00 AM - 11:59 PM
  • Fri:12:00 AM - 11:59 PM
  • Sat:12:00 AM - 11:59 PM
  • Sun:12:00 AM - 11:59 PM
Located in the heart of downtown near Country Club Plaza and Westport, the Embassy Suites Kansas City - Plaza hotel is within walking distance to the city's pre... more
Located in the heart of downtown near Country Club Plaza and Westport, the Embassy Suites Kansas City - Plaza hotel is within walking distance to the city's premier shopping, dining and entertainment district. Complimentary shuttle service within a two-mile radius provides easy access for business travelers to nearby corporations. Relax with a swim in the bi-level indoor pool with a whirlpool and sauna. Let our seasoned sales and catering staff assist in planning a successful meeting at our Kansas City hotel in 10,000 sq. ft. of flexible space. Our spacious all-suite Kansas City hotel rooms offer a private bedroom and living area, two televisions, refrigerator and microwave.... less
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Reviews

  • tomreviewshonestly
    8/6/2017
    Hotel beds, amenities, etc. were fine.Service leaves a lot to be desired, and I suppose that explains why none of the three rooms my family members stayed in had a functioning television.They had nobo... moreHotel beds, amenities, etc. were fine.Service leaves a lot to be desired, and I suppose that explains why none of the three rooms my family members stayed in had a functioning television.They had nobody working the gift shop when I needed medicine even though the hours indicated it was open. A begrudging employee opened it and accepted my capital only after a wait in line to speak to staff. Beyond this, my brother and I were in the lobby and he walked up the stairs to view his door to ensure his room was locked. As he went up the stairs, an older employee by the name of Andy provoked an interchange by accosting him for being on the stairs, which he was simply using as a viewing platform. He yelled at him in an angry tone and insisted that this paying guest was "playing games" in the lobby. On the contrary, my brother was helping to keep the hotel safe and secure! This employee is perhaps the last man on earth who should be by the door greeting customers. Yet the Hilton has him right there, front and center. Either he was not doing his job correctly or the Hilton staff voluntarily placed him there. In either case, it does not bode well for this hotel management's competence. This has been my last stay at this hotel, and i'm writing this as a favor to the reader, who will hopefully not make the same mistake as I did.... less
  • Travelstar19
    8/5/2017
    I recently stayed at this hotel due to a business trip. I had some concerns prior to my arrival due to the reviews I'd read. However, I did not encounter any of the issues addressed in those reviews. ... moreI recently stayed at this hotel due to a business trip. I had some concerns prior to my arrival due to the reviews I'd read. However, I did not encounter any of the issues addressed in those reviews. I found hotel to be well kept, albeit maybe in need of an update. The front desk staff are very friendly and helpful. They acknowledged my Hilton Honors membership, and I also observed them encouraging other guests who were not members to join which I thought was a nice touch. The free breakfast wasn't that appealing, the same bacon, eggs, breakfast potatoes and pancakes were offered daily. The omelette station is there as well. My room was thoroughly cleaned daily, I had plenty of towels. My bed was somewhat uncomfortable, the pillows were not great. Overall, if I had to stay here again for a business trip I would.... less
  • Jennifer T
    8/4/2017
    This hotel was a great place to stay especially with the kids. They love the pool area and the hot tub. The breakfast was great too. The staff was excellent and helped us with all of our requests. We ... moreThis hotel was a great place to stay especially with the kids. They love the pool area and the hot tub. The breakfast was great too. The staff was excellent and helped us with all of our requests. We will be coming back to stay!... less
  • mrsm0223
    8/3/2017
    Great pool. No queen beds. Lame evening reception. We have a large family so we are used to paying for suites. Unfortunately these suites do not offer queen beds and that is rough with multiple kids. ... moreGreat pool. No queen beds. Lame evening reception. We have a large family so we are used to paying for suites. Unfortunately these suites do not offer queen beds and that is rough with multiple kids. The evening reception was stale chips, animal crackers, and brocoli or carrots.... less
  • kwomble2001
    8/1/2017
    At first, I had a terrible experience with two uncleaned rooms, but the following morning, I met Ginger in the breakfast area who was full of joy. Ginger and the cook-to-order staff went out of their ... moreAt first, I had a terrible experience with two uncleaned rooms, but the following morning, I met Ginger in the breakfast area who was full of joy. Ginger and the cook-to-order staff went out of their way to help me find non-meat options. Ginger also recommended some places to visit and offered general tips on the area and how to stay safe.I found her presence to be very reassuring in a strange area.... less