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Embassy Suites by Hilton Kansas City- Plaza

2538 reviews on TripAdvisor
Hotel
Open 24 Hours·12:00 AM - 11:59 PM
  • Mon:12:00 AM - 11:59 PM
  • Tue:12:00 AM - 11:59 PM
  • Wed:12:00 AM - 11:59 PM
  • Thu:12:00 AM - 11:59 PM
  • Fri:12:00 AM - 11:59 PM
  • Sat:12:00 AM - 11:59 PM
  • Sun:12:00 AM - 11:59 PM
Located in the heart of downtown near Country Club Plaza and Westport, the Embassy Suites Kansas City - Plaza hotel is within walking distance to the city's pre... more
Located in the heart of downtown near Country Club Plaza and Westport, the Embassy Suites Kansas City - Plaza hotel is within walking distance to the city's premier shopping, dining and entertainment district. Complimentary shuttle service within a two-mile radius provides easy access for business travelers to nearby corporations. Relax with a swim in the bi-level indoor pool with a whirlpool and sauna. Let our seasoned sales and catering staff assist in planning a successful meeting at our Kansas City hotel in 10,000 sq. ft. of flexible space. Our spacious all-suite Kansas City hotel rooms offer a private bedroom and living area, two televisions, refrigerator and microwave.... less
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Reviews

  • MrsO_5
    3/16/2020
    I misread or found a site that did not mention parking fees. No valet parking either even for disabled. Kudos, The desk manager waived the fee this time. The locked lot made me happy that the car was ... moreI misread or found a site that did not mention parking fees. No valet parking either even for disabled. Kudos, The desk manager waived the fee this time. The locked lot made me happy that the car was safe.... less
  • Kurt T
    3/15/2020
    This hotel has gone ghetto. It's been a few years since I've patronized this place and I won't be back paying it's premium prices. Staying at Embassy Suites should not feel like staying at a Super 8. ... moreThis hotel has gone ghetto. It's been a few years since I've patronized this place and I won't be back paying it's premium prices. Staying at Embassy Suites should not feel like staying at a Super 8. The good: functioning hot tub and a separate deep pool. That's it. The bad: extremely run-down. Even my 9 year old made a comment that this place isn't as nice as they (Embassy Suites brand) usually are. Worn out elevators. Tiny TVs. I shouldn't have to take a shower with trickling water and standing in liquid around my ankles. Skip this place as a staycation location with the family.... less
  • Badgers2Wisconsin
    3/13/2020
    I checked in around 8:30 pm on a weekday. The front desk staff seemed annoyed that I wanted to check in as they were all busy talking among themselves. I am a Diamond member and was not welcomed as a ... moreI checked in around 8:30 pm on a weekday. The front desk staff seemed annoyed that I wanted to check in as they were all busy talking among themselves. I am a Diamond member and was not welcomed as a Hilton Honors member. My room was dirty with stains and tears on the carpet. The tiled area of the floor by the refrigerator was sticky. The ceiling in the bedroom area was stained and peeling. I went to the bar area to order dinner and the bartender was pre-occupied, talking with a group of people partying at the bar and took several minutes to serve me. I ordered a Turkey sandwich with chips and was told they were out of chips. I asked how can you be out of chips? His reply was, we are out of chips I guess you are getting fries. Over-all, not good customer service and a dirty, dated old facility. When I checked out in the am, the front desk ladies were very friendly.... less
  • bekah849
    3/13/2020
    Great place! Minimal Issues! I'd definitely stay again! I'm very detail oriented, and spent years as a hotel inspectress, and overall, I was very pleased! I can always pick out a few issues, which usu... moreGreat place! Minimal Issues! I'd definitely stay again! I'm very detail oriented, and spent years as a hotel inspectress, and overall, I was very pleased! I can always pick out a few issues, which usually makes it difficult for me to stay at any hotel, but I was pleasantly surprised at how few things I could correct at this property. Obvs not up to my standard, haha, but nobody ever is. I'm glad to have a property that I'm sure will suit my needs if I ever come back to KC.... less
  • MBDean71
    3/13/2020
    I would like to extend a very sincere APPRECIATION to Michael.. our happy hour bartender who went above and beyond to accommodate me for my stay. He is very personable & kind! The hotel is very clean ... moreI would like to extend a very sincere APPRECIATION to Michael.. our happy hour bartender who went above and beyond to accommodate me for my stay. He is very personable & kind! The hotel is very clean and dog friendly. The staff has been exceptionally friendly. I would definitely come back and recommend it to anyone coming through the area!... less