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Embassy Suites by Hilton Kansas City Plaza

1702 reviews on TripAdvisor
Hotel·
Open 24 Hours·12:00 AM - 11:59 PM
  • Mon:12:00 AM - 11:59 PM
  • Tue:12:00 AM - 11:59 PM
  • Wed:12:00 AM - 11:59 PM
  • Thu:12:00 AM - 11:59 PM
  • Fri:12:00 AM - 11:59 PM
  • Sat:12:00 AM - 11:59 PM
  • Sun:12:00 AM - 11:59 PM
Located in the heart of downtown near Country Club Plaza and Westport, the Embassy Suites Kansas City - Plaza hotel is within walking distance to the city's pre... more
Located in the heart of downtown near Country Club Plaza and Westport, the Embassy Suites Kansas City - Plaza hotel is within walking distance to the city's premier shopping, dining and entertainment district. Complimentary shuttle service within a two-mile radius provides easy access for business travelers to nearby corporations. Relax with a swim in the bi-level indoor pool with a whirlpool and sauna. Let our seasoned sales and catering staff assist in planning a successful meeting at our Kansas City hotel in 10,000 sq. ft. of flexible space. Our spacious all-suite Kansas City hotel rooms offer a private bedroom and living area, two televisions, refrigerator and microwave.... less
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Reviews

  • bosna5151
    5/8/2017
    Overall stay at the hotel was great, front desk was great while there. Upon leaving I noticed a white substance had dripped from the pipes in the underground garage onto my truck and onto the paint o... moreOverall stay at the hotel was great, front desk was great while there. Upon leaving I noticed a white substance had dripped from the pipes in the underground garage onto my truck and onto the paint of my truck. Didn't think it was serious at first and we left to go back home, went to three car washes it would not come off. Tried using various substances to clean it off and I barely got the stuff off my windshield off, the portion that was on my paint has caused permanent damage because it took that much rubbing to get it off. I texted the number I had for them, I was told to put white vine vinegar on it and when I texted back saying I had damage I didn't receive a response. I texted with a Michael at their location.... less
  • Alan S
    5/6/2017
    We stayed here on a Friday night. Beds were comfortable, room was clean. There was a convention of young adults [not adolescentss] As in many older Embassy Suites, the central atrium acted as a nois... moreWe stayed here on a Friday night. Beds were comfortable, room was clean. There was a convention of young adults [not adolescentss] As in many older Embassy Suites, the central atrium acted as a noise tunnel and the noise from these people, many of whom entered with coolers full of something, penetrated our room until 11 o'clock. At one point that evening I had to wait 15 minutes to get an elevator to my 7th floor room. We visited relatives for dinner and returned 9:30 pm to find NO, repeat NO, parking spaces available. [BTW, parking is $15 a night. ] We drove around the garage for almost 20 minutes hoping a space would open.When I finally went to the front deskI was told that there was a bellman wandering the parking area to inform people of the overflow space. NOT. The overflow space was a walk of about 5 minutes away. We should have been notified in writing of this possibility at check in and there should have been signs in the garage/ Incidentally, at breakfast the next morning we got the last table after arriving ten minutes after breakfast opened. The people at breakfast were hlepful and friendly. So helpful that one took away a plate from which we were still eating. This hotel was far below our expectations.... less
  • cstoneandi
    5/6/2017
    I have stayed here twice in the last month while house hunting. I'm totally happy with the hotel. The breakfast and evening receptions don't cut corners. And the rooms are spacious and quiet. I was i... moreI have stayed here twice in the last month while house hunting. I'm totally happy with the hotel. The breakfast and evening receptions don't cut corners. And the rooms are spacious and quiet. I was impressed by the texts I received from staff asking if there was anything they could do for me. I cut our trip short by one night and it took me less than 20 seconds to have our change request fulfilled. It's also within walking distance of both Westport and Country Club Plaza.... less
  • Robert C
    5/6/2017
    The Good is this hotel is in a convenient location, it has a good shuttle service to the immediate area. The staff also is friendly and attempts to be helpful.The Bad or at least not so good is this i... moreThe Good is this hotel is in a convenient location, it has a good shuttle service to the immediate area. The staff also is friendly and attempts to be helpful.The Bad or at least not so good is this is an older hotel smallest bathrooms you'll see smaller than East Coast of Europe bathrooms because it is older. The sink is actually in the bedroom.My Big issue is the Food and Beverage on Saturday stopped at the managers reception early waited in line for a beer when we got to bar asked for a Miller Lite was told they were out (reception was 15 minutes old) also was told they were out of the Wheat Beer said only beer was a Pale Ale brewed in Missouri it wasn't good.Sunday morning for breakfast got in line they are busy and short handed for the crowd but waited to order Pancakes as the first thing on what they make is Pancakes it sounded good. When asked what I wanted I said Pancakes was told we don't make Pancakes was told I could get French Toast in the Buffett line had it Saturday morning and if you need I knife to eat French Toast it isn't good.I then proceeded to front desk to voice my concern on why they wouldn't make something as simple as Pancakes especially since they had a big sign saying thats what they offer. Unfortunately was told by the front desk that Food and Beverage is handled by a different company and they had no control over it as a customer I didn't want to hear that basically they are saying not their problem.I have talked to the Food and Beverage Manager since then and he does not work for Embassy Suites but was very pleasant and explained they don't Custom make Pancakes on the weekend and should have been covered up on the sign. It seems like Pancakes aren't that complicated make up batter pour on grill and serve.Didn't expect Custom made breakfast just plain pancakes.Again everyone was very friendly but no one solved the problem.Have not heard back from General Manager although I left message and was told I would get a call.... less
  • valeriemH484LP
    5/6/2017
    Rooms had water damage. Terrible smell. Ceiling leaking. Windows leaked and carpets were wet. Had multiple rooms with similar issues. Noise from ambulances could be heard all night due to chil... moreRooms had water damage. Terrible smell. Ceiling leaking. Windows leaked and carpets were wet. Had multiple rooms with similar issues. Noise from ambulances could be heard all night due to children's hospital next door. Terrible hotel and location!... less