• Beach at the Lotte New York Palace
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  • Fitness Center at Lotte New York Palace
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  • Lobby at the Lotte New York Palace
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Lotte New York Palace

4574 reviews on TripAdvisor
Hotel
Open 24 Hours·12:00 AM - 12:00 AM
  • Mon:12:00 AM - 12:00 AM
  • Tue:12:00 AM - 12:00 AM
  • Wed:12:00 AM - 12:00 AM
  • Thu:12:00 AM - 12:00 AM
  • Fri:12:00 AM - 12:00 AM
  • Sat:12:00 AM - 12:00 AM
  • Sun:12:00 AM - 12:00 AM
The New York Palace is an opulent combination of traditional and modern hospitality. The hotel is a 55-story tower atop the 19th-century Villard House, where yo... more
The New York Palace is an opulent combination of traditional and modern hospitality. The hotel is a 55-story tower atop the 19th-century Villard House, where you have a choice of fantastic views and modern decor, or old-world elegance in a low-rise building. Either way, service and facilities are top notch, with a large and modern spa and fitness center and complimentary shuttle service to Wall Street.... less
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Reviews

  • SteveMalkin
    1/14/2019
    Went here for 50th birthday expecting it to be really special. Good points LocationView from room good (not like on the site cathedral only lit for st Patrick’s day)Bad pointsNo tea or coffee making f... moreWent here for 50th birthday expecting it to be really special. Good points LocationView from room good (not like on the site cathedral only lit for st Patrick’s day)Bad pointsNo tea or coffee making facilities in the roomBars are expensiveNo personal touchReception very slowRoom service slowFor what we paid expected the experience to be good but sadly not the case. Would go back New York but different hotel left feeling very underwhelmed.... less
  • kristyaac
    1/14/2019
    Our second time and just as wonderful! The view was amazing and the location is top notch!! Staff was pleasant and so helpful! The room was beautiful and clean. The bell desk and concierge were just a... moreOur second time and just as wonderful! The view was amazing and the location is top notch!! Staff was pleasant and so helpful! The room was beautiful and clean. The bell desk and concierge were just as wonderful! We will be back!... less
  • claricewillis92
    1/14/2019
    Mine and my daughters first time in NY and this hotel made it a trip to never forget. It is absolutely beautiful and we were there for Christmas so it was dressed magically. We received a complimentar... moreMine and my daughters first time in NY and this hotel made it a trip to never forget. It is absolutely beautiful and we were there for Christmas so it was dressed magically. We received a complimentary upgrade to a room with a view of St Pauls Cathedral. It's location is amazing, walking distance to the rockerfeller, central park, times square and lots more. Staff were helpful. Great for children, Santa was there to read to them. The doormen were the best, so happy and so helpful. Would 100% recommend and come back!... less
  • Seaside00173594278
    1/14/2019
    Everyone couldn't have been nicer or more helpful. Even though the hotel was busy, they made you feel like you were a treasured guest. The room was comfortable and spacious. The service was promptThe... moreEveryone couldn't have been nicer or more helpful. Even though the hotel was busy, they made you feel like you were a treasured guest. The room was comfortable and spacious. The service was promptThe location was perfection. Close to everything..... less
  • amber d
    1/13/2019
    It was ok. Definitely not the 5 star experience we were expecting. It is very beautiful but because of that, the lobby is constantly crowded with people (not sure if guests or not?) and it is very h... moreIt was ok. Definitely not the 5 star experience we were expecting. It is very beautiful but because of that, the lobby is constantly crowded with people (not sure if guests or not?) and it is very hard to get around. They charge USD$15.99/day for WiFi, which seems excessive given that there is free wifi all around the place in NY. When we called down for toiletries (we chose not to have our room serviced so ran out), we had to wait almost an hour and call 3 times as we had kids waiting to have showers. Staff were not attentive or helpful and the Christmas experience we were expecting really didn't eventuate. All Christmas activities stop on the morning of Christmas Eve (which is when we checked in so missed them all), very disappointing for the kids as they really promote themselves as the Christmas hotel to stay at. I wouldn't stay there again for the price we paid.... less