• The Towers Room with King Bed at Lotte New York Palace
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  • The Towers One-Bedroom Suite at Lotte New York Palace
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  • The Towers Corner Suite at Lotte New York Palace
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Lotte New York Palace

4397 reviews on TripAdvisor
Hotel
Open 24 Hours·12:00 AM - 12:00 AM
  • Mon:12:00 AM - 12:00 AM
  • Tue:12:00 AM - 12:00 AM
  • Wed:12:00 AM - 12:00 AM
  • Thu:12:00 AM - 12:00 AM
  • Fri:12:00 AM - 12:00 AM
  • Sat:12:00 AM - 12:00 AM
  • Sun:12:00 AM - 12:00 AM
The New York Palace is an opulent combination of traditional and modern hospitality. The hotel is a 55-story tower atop the 19th-century Villard House, where yo... more
The New York Palace is an opulent combination of traditional and modern hospitality. The hotel is a 55-story tower atop the 19th-century Villard House, where you have a choice of fantastic views and modern decor, or old-world elegance in a low-rise building. Either way, service and facilities are top notch, with a large and modern spa and fitness center and complimentary shuttle service to Wall Street.... less
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Reviews

  • Getaway02499541721
    11/5/2018
    You look at the address and you know that the location will be perfect. It is. The restaurants and bars inside the Lotte are truly unique and enjoyable. The staff is the real gem of this hotel thou... moreYou look at the address and you know that the location will be perfect. It is. The restaurants and bars inside the Lotte are truly unique and enjoyable. The staff is the real gem of this hotel though. Very kid-friendly due to both location (Rockefeller Center, American Girl, LEGO) and staff. Upon check-in, children are given a teddy bear. While we didn't realize it at the time, this bear was gifted by Miles...who also provided support to create a special in-room birthday suprise for one of the children. He was beyond helpful and actually excited to see her response to the balloons, chocolate cake, and sparkling cider with champagne flutes. Second time staying here and will definitely return.... less
  • Ayjaybee
    11/5/2018
    Great bedroom and public space.Kitchen area of suite could be better equipped- glasses, crockery etc.NO Free WiFi -very disappointing Doormen very greedy-tipped doorman and then another claimed to hav... moreGreat bedroom and public space.Kitchen area of suite could be better equipped- glasses, crockery etc.NO Free WiFi -very disappointing Doormen very greedy-tipped doorman and then another claimed to have found taxi for us(it was simply dropping off other guests) demanded a tip and taxi had to tip him also. Left us feeling very uneasy.... less
  • Melissa A
    11/5/2018
    I just feel like the hotel plug sockets should be updated, it was near on impossible to charge my phone! I ordered two extra pillows and only one came. There is no way to make a coffee in the room s... moreI just feel like the hotel plug sockets should be updated, it was near on impossible to charge my phone! I ordered two extra pillows and only one came. There is no way to make a coffee in the room so i had to order a tee kettle and then was charged $7. The internet is very expensive too, I kind of feel now things like this should be included, its expected. I moved to the Marriott hotel in Brooklyn after the Lotte and breathed a sigh of relief that everything was set up beautifully. So whilst the Lotte hotel had lots of charm there was a little frustration.... less
  • X522DEcynthiab
    11/5/2018
    Stayed here to watch my son run the marathon and enjoyed the property and the location very much. Our breakfast at the historic Villard mansion was the highlight. The front desk, concierges, room serv... moreStayed here to watch my son run the marathon and enjoyed the property and the location very much. Our breakfast at the historic Villard mansion was the highlight. The front desk, concierges, room service and valet staff were all very accommodating and friendly. The only disappointing experience was the service at one of their 4 bars, Trouble's Trust. The waiter was just not friendly, got my order all wrong, said he'd take care of it and didn't (neither corrected it nor comp'd it).... less
  • GrandTour52367719098
    11/5/2018
    The hotel was gorgeous and our room was beautiful. I ordered some special touches for a birthday celebration and the hotel provided what I asked for plus much more. It made the experience unforgettabl... moreThe hotel was gorgeous and our room was beautiful. I ordered some special touches for a birthday celebration and the hotel provided what I asked for plus much more. It made the experience unforgettable and very special.... less