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Please also state your 13-digit ticket number (220-XXXXXXXXXX), your six-digit booking code (e.g. YX12AB), and if you have a query about an existing feedback report, your eight-digit feedback ID (e.g. 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g. FRALH12345). Please do not ...
The Miles & More customer service team can be contacted in a variety of ways. You can send your enquiries via our contact form or by telephoning the Miles & More Service Team. Summary of all help articles. Our customer service team will be happy to help you with any other requests you may have. You can find the different ways to contact us here.
Refunds. If you wish to refund your ticket, you can cancel your trip and request a refund under “Flight details” in "My bookings". If you are unable to do so, you can also request a refund using the form below. In this case, your request will be processed manually at our service centres. The refund will be made using the same payment method ...
Manage your booking. Check the current status of your booking, check in directly, rebook your flight if necessary or use one of the many additional services related to your booking. View your booking.
Canceling trip and getting a ticket refunded. Getting a ticket refunded on a canceled or postponed flight. Canceling Miles & More award flight. Getting a refund on an advance seat reservation. Getting a refund on charges relating to rebookings, unaccompanied children, excess baggage, etc. Getting a refund on a flight value voucher.
When contacting us via telephone, you can reach us at +1 (516) 738-4422, please be sure to include the following information: Text telephone for customers with hearing impairments: First dial 711 and then +1 (516) 738-4422 for relaying to the TRS (within the US only). your first and last name. your daytime telephone number.
Passenger receipt. Receive your passenger receipt as a PDF to download or print out. To passenger receipt. You will find a summary of the topics for the most frequently asked questions here. If you can’t find what you’re looking for, you can use the text search function or one of our various contact options.
