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For accounts starting with A, we’re open Monday to Thursday, 8 am-6 pm; Friday, 8 am-4 pm; weekends closed. For emergencies only, we're open Monday to Friday till 8 pm, Saturday 8 am - 5 pm and Sunday 9 am - 5 pm. You can get in touch by WhatsApp, phone text. You may also be to find answers to your question in our Help Centre online.
Check your account balance, bills, payment history and tariff information; See how much energy you use around the home and get personalised energy-saving tips in Energy Hub (smart meters only) Get updates and reminders; Switch between different energy accounts or properties; Get help fast — check our FAQs, or send us a WhatsApp or SMS message
To top up electricity or gas online you'll need to upgrade to a smart Pay As You Go meter. You can then: See how much you're spending in pounds and pence. Set up low balance alerts in MyAccount to get a text or email reminder to top up. Activate £10 emergency credit if your balance drops below £1.
If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure. Ofgem estimates the typical household in Britain uses 2,700 kWh of electricity, 11,500 kWh of gas or 3,900 kWh for E7 annually. Find out more about how Ofgem works out the typical use for the energy price cap.
We've given you the answer for account numbers starting with 'A' – this is our most common type of account. You can find your account number in MyAccount and on your EDF bills, email and letters. Please get in touch. One of our energy specialists will help you find your answer – please get in touch.
We've given you the answer for account numbers starting with '67' – this is our most common type of account. You can find your account number in MyAccount and on your EDF bills, email and letters. To get a replacement top-up key or card, please fill out this form. We can usually get it to you within five working days.
Mar 5, 2024 · Fixed tariffs. With a fixed tariff, or plan, you pay a set unit price over the lifetime of your gas and electric contract. It helps you budget better and gives you peace of mind because the unit price doesn't change when energy prices go up, making it cheaper than our standard prices when this happens. Your energy unit rate stays the same for ...
