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  1. MoneyHelper aims to help you quickly find the right support when you have money troubles and debt. It gives you tools and guides to help you budget, prioritise bills and make your income go further. It brings together the advice and support of the Money Advice Service, The Pensions Advisory Service and Pension Wise. Go to MoneyHelper.

  2. Energy Hub (for smart meters) • See how much energy you’ve used and what it costs. • Get an energy breakdown on things like heating and cooking. • Get personalised tips to help you save energy and money. Pay As You Go (for smart meters) • Check your balance and top up your meter. • Set auto top-ups or get low-balance alerts.

  3. Energy Hub (for smart meters) • See how much energy you’ve used and what it costs. • Get an energy breakdown on things like heating and cooking. • Get personalised tips to help you save energy and money. Pay As You Go (for smart meters) • Check your balance and top up your meter. • Set auto top-ups or get low-balance alerts.

  4. We do this because your tariff prices might change when you change the way you pay. For example, the unit rates you get when you pay by Direct Debit and Pay As You Go, are lower than those you get with Card, Cash or Cheque. How to change the way you pay (except PAYG) Go to 'Payment method change' in MyAccount

  5. Dec 20, 2022 · If you want to pay by debit or credit card, you can log in to MyAccount or call the EDF customer service number on 0333 200 5108. You can also pay through your online banking using the sort code 40-05-30 and account number 13845095 using your EDF Energy account number as the reference.

  6. To top up electricity or gas online you'll need to upgrade to a smart Pay As You Go meter. You can then: See how much you're spending in pounds and pence. Set up low balance alerts in MyAccount to get a text or email reminder to top up. Activate £10 emergency credit if your balance drops below £1.

  7. If you have a prepayment meter, you should keep using your EDF card or key until your new supplier gives you another one. Then please send our card or key back to us (it’s free) at this address: Freepost EDF CUSTOMER CORRESPONDENCE. Helpful thanks! I still need help. Home.

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