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Customer support. Please visit our Help centre for more support if you have a question about your booking or flight.
Telephone: 1-877-4-A-VACATION. Monday - Friday: 07:00-16:45 Eastern Standard Time (EST) Saturday - Sunday: 07:00-15:00 Eastern Standard Time (EST) Enquire about group travel bookings. Please contact your preferred travel agent for bookings of 10 or more people travelling together. Contact British Airways Holidays.
Telephone: Minicom. Please note: this number is only for customers who are D/deaf or hard of hearing who require use of a minicom system. Customers with normal hearing will be required to call another line. 0345 700 7706. Monday - Saturday: 06:00-20:00. BSL Video Relay Service with SignLive.
You can claim for the following items: Essential items such as toiletries and basics when a bag is delayed, up to a reasonable value (please keep hold of your receipts as we'll need these to assess your claim) Damage to your baggage*. Damage to your contents. Missing contents. Baggage reported as missing for more than 21 days.
The levels of compensation are limited by EU regulation as follows: 250 EUR for flights of up to 1,500km. 400 EUR for flights within the EU of more than 1,500km, and for all other flights between 1,500km and 3,500km. 600 EUR for all other flights. These amounts are reduced by 50% if we can offer you an alternative flight route to your final ...
Jul 18, 2022 · When Reginald Leese booked a flight to visit his 100-year-old mother in England, he never imagined he’d have a customer complaint. Or that he might need to contact the CEO of British Airways directly. But then the airline canceled his flight and promised him a ticket credit. And it didn’t follow through — for two years.
Customer support. Please visit our Help centre for more support if you have a question about your booking or flight.
