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Apr 24, 2024 · If Face ID isn't working on your iPhone or iPad Pro. If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you're asked to enter your passcode, learn what to do.
- Overview
- Causes of iPhone Face ID Not Working
- How to Fix It When Face ID Isn't Working
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The iPhone's Face ID security feature gives your thumb a rest by using the device's front-facing camera to grant access to your phone and Apple Pay instead of a passcode or thumbprint. Problems with Face ID appear when you're trying to unlock your phone. You may or may not receive a prompt to enter your passcode.
Because Face ID uses both software and the camera, either could be at fault when the feature malfunctions. You'll have a few items to check when you're troubleshooting the issue, but some possible reasons include:
•The camera is dirty or blocked.
•Your face is obscured.
•Your version of iOS is out of date.
•Face ID has another issue.
Apple also has several features that stop Face ID from working to keep your device more secure. The following conditions will prompt your phone to ask for your passcode instead, but none of them mean that the feature is not working.
Because problems with Face ID can come from various sources, you'll have to try several fixes to get it going again. Here are some things to try.
1.Make sure nothing is blocking your face or your camera. For Face ID to function correctly, your eyes, nose, and mouth all need to be visible to the camera.
If it isn't your clothes obstructing the view, make sure your finger isn't covering the lens. You might also try removing or adjusting your phone case to see if it's getting in the way.
2.Ensure you're holding your iPhone correctly. While Face ID on iPad works regardless of how you're looking at the tablet, it won't work on iPhone unless the phone is in portrait (vertical) orientation.
Face ID also only works within a specific range of your face, so try holding your phone closer or farther away.
3.Clean the camera lens. Dirt and oil can stop your iPhone camera from working, so a quick wipe-down with a microfiber cloth can solve the problem.
Mar 22, 2023 · If you can't set up Face ID or the facial recognition feature stops working randomly, becomes unavailable, won't recognize your face anymore, or prompts you to enter a passcode instead, our troubleshooting tips will help you fix it.
- Christian Zibreg
- Author
Feb 21, 2022 · Is Face ID not working as well as it used to? Even though Apple's facial recognition adapts to changes in your appearance (like applying makeup or growing a beard), the technology isn't perfect. Try these fixes if the feature isn't working correctly.
- Make sure Face ID is turned on. If Face ID doesn't seem to work, your problem might be an easy fix; either it was never enabled, or Face ID was recently disabled for the app or feature you're trying to unlock.
- Set up an alternate appearance. Most of the time, and for most users, Face ID can adapt to your appearance if it changes over time. For example, it'll be able to handle changing hair length and if you sometimes wear glasses.
- Make sure your Face ID camera isn't blocked. Face ID makes use of a camera system Apple calls TrueDepth. It's actually composed of several components including a dot projector that illuminates your face with more than 30,000 tiny infrared dots as well as an infrared camera that detects those dots.
- Don't cover your face and look at the camera. In the same way that it's important not to block the Face ID's camera, you should make sure nothing is covering your face when you need Face ID to work.
Mar 7, 2018 · Generally Face ID works, but sometimes it doesn’t. Here, we explain how to set up and use Face ID on the iPhone, as well as offering advice on how to get Face ID to work better, what to do...
Apr 30, 2024 · 1. Restart your iPhone. A quick restart can potentially resolve many issues on iPhone. When you restart, all apps and processes will restart, fixing any minor glitches. Besides, it is recommended to restart your device every once in a while. To restart your iPhone,
