Search results
How to Contact Marquette. If you have an online banking account, you can send a secure message to Marquette Savings Bank through personal or business banking login. Once you login, select "Customer Service" on the navigation bar at the top of your page.
Contact Marquette. Marquette Savings Bank 920 Peach St, Erie, PA 16501 Main Office Number: (814) 455-4481 Customer Service: 1-866-672-3743 webcomments@marquettesavings.bank
- Online Banking
- Online Statements
- Apple Pay*
- Android Pay**
- Samsung Pay***
- Zelle
- EMV Chip Debit Card
- Mobile Check Deposit
- Safe Deposit Boxes
- Policies & Procedures
Q: Is my account information displayed in "Real Time" on Marquette Bank's Online Banking?
A: Yes, Marquette Bank's Online Banking system provides "real time" account information. For example, when you transfer funds between accounts, your balance is updated automatically and instantaneously. It is similar to when you make an ATM withdrawal - your balance is updated without delay 24-hours a day, 7 days a week.
Q: How long will my account activity be available on Marquette Bank's Online Banking?
A: Marquette Bank's Online Banking supports approximately 90-days of history.
Q: What types of accounts can I see on Marquette Bank's Online Banking?
A: You are able to see all deposit accounts (checking, savings, money market, CDs and IRAs), mortgage loan and consumer loan accounts.
Q: What are Online Statements?
A: Online Statements provide online electronic delivery of your monthly statement, which will take the place of your mailed paper statement.
Q: Is there a fee for Online Statements?
A: There is no charge for Online Statements. It is absolutely FREE!
Q: When will I receive my Online Statements?
A: Your Online Statements will be available every fifth day of the month.
Q: What is Apple Pay?
A: Apple Pay is a payments feature integrated into the Wallet® app on your iOS device that lets you add your debit cards to Apple Pay to make purchases at participating retailers in stores, using Near Field Communication (NFC) technology, or in app. For additional support or instructions with Apple Pay please refer to https://support.apple.com/en-us/HT201469.
Q: How does Apple Pay work?
A: To add your eligible Marquette cards to Apple Pay, follow the Apple Pay instructions, https://support.apple.com/en-us/HT201469. Apple Pay provides the same benefits and protection as your physical card, with the convenience of making secure transactions on your iOS device. Use Apple Pay anywhere contactless payments are accepted and to make purchases in app with participating apps. For additional details, see the Apple Pay instructions.
Q: Which of my devices are compatible with Apple Pay?
A: You can use Apple Pay in stores, within apps, and on the web on your iPhone®, Apple Watch™, iPad™, and Mac Computer. For a complete list of devices and versions please see Apple’s website https://support.apple.com/en-us/KM207105.
Q: What is Android Pay?
A: Android Pay is a way to make quick and easy purchases with your phone at contactless terminals in stores, in supported apps, and on your Chrome mobile browser with participating merchants. The app is free to use. To get Android Pay, you must be using an Android phone running Kit Kat (4.4) or higher. For additional support or instructions with Android Pay please refer to https://support.google.com/androidpay/?hl=en#topic=6224829
Q: How does Android Pay work?
A: Select Android phones are equipped with Near Field communication technology (NFC) that transmits the tokenized version of the debit card payment credentials securely to a merchant terminal. To check you phone for NFC, look for it in your phone’s Settings app. You can make in-app payments even if your phone does not have HCE. To add your eligible Marquette cards to Android Pay, follow the Android Pay instructions, https://support.google.com/androidpay/?hl=en#topic=6224829.
Q: How do I get Android Pay on my device?
A: Android Pay is available with Android Phones running Kit Kate (4.4) or higher. Check that your Android phone is running Kit Kat (4.4) or higher. Android Pay is available and would need to be downloaded from the Google Play Store, https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel.
Q: What is Samsung Pay?
A: Samsung Pay provides owners of select Samsung Galaxy devices the ability to use their Galaxy phone to make payments almost anywhere you can swipe or tap your Marquette debit cards. For additional support or instructions with Samsung Pay please refer to http://www.samsung.com/us/support/owners/app/samsung-pay
Q: How does Samsung Pay work?
A: Select Samsung Galaxy devices are equipped with Near Field communication technology (NFC) that transmits the tokenized version of the debit card payment credentials securely to a merchant terminal. In addition to NFC, Samsung Pay supports a new proprietary technology, Magnetic Secured Transmission (MST) which transmits the same secure tokenized debit card payment credentials. See below for more information about NFC and MST. To add your eligible Marquette cards to Samsung Pay, follow the S...
Q: How do I get Samsung Pay on my device?
A: Samsung Pay is available with the Galaxy S7, Galaxy S7 edge, Galaxy S6, S6 active, S6 edge, S6 edge+ and Note5 through an app update. The availability will vary by mobile network operator. The app will appear when the customers install the operating system update. Samsung Pay will be a preloaded app on upcoming Samsung Iconic devices. The app is not available for download on unsupported devices.
Q: What is Zelle®?
A: Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank2. Ask your recipient to enroll with Zellebefore you send them money – this will help them get your payment more quickly.
Q: Who can I send money to with Zelle?
A: You can send money to friends, family and people you know2. We recommend you ask people to enroll with Zellebefore you send them money – this will help them get your payment more quickly. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelleshould only be used to send money to friends, family or others yo...
Q: Someone sent me money with Zelle, how do I receive it?
A: If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1. If you have not yet enrolled with Zelle, follow these steps: 1. Click on the link provided in the payment notification you received via email or text message. 2. Select Marquette Bank 3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number wher...
Q: What is a chip card/EMV card and why will I get one?
A: A chip card – also known as an EMV card or smart card – is a global standard of cards equipped with computer chips and technology to authenticate chip card transactions. Giving you a chip card is our way of providing you an extra layer of security when you pay with your debit card in person or at an ATM. Chip cards can be used anywhere you use your current card, but the chip technology only works at businesses that have chip-enabled equipment.
Q: How do I use my chip card to make a purchase?
A: Chip cards are read in a different way. Instead of swiping the magnetic stripe, you’ll insert your card into a slot on the card reading terminal (facing up) and leave it there. Provide your PIN or signature as prompted. When the transaction is complete, the terminal will instruct you to remove your card. When the card is inserted, it will take a little bit longer for the transmission of data to occur than when you swipe with a magnetic stripe.
Q: How exactly is this more secure than the magnetic stripe card?
A: The chip generates a unique, one-time use code each time you insert your card at an EMV chip-enabled terminal. If a criminal captures the data and the one-time code, the information can’t be used to create fake cards.
Q: Who is eligible for Mobile Check Deposit?
A: Customers who have a Personal or Business Checking, Savings, or Money Market (with the exception of ReStart Checking) account that’s in good standing and has been opened a minimum of 30 days can use this free service.
Q: Can I make my opening account deposit through Mobile Check Deposit?
A: No, at this time the Mobile Check Deposit cannot be used to initially fund a new account. This feature will not be available until 30 days after the account opening.
Q:What if an account is not listed in Mobile Check Deposit?
A: In most cases, eligible accounts will automatically be signed up for Mobile Check Deposit. If you have an eligible account that has not been enabled, please call us at 1-888‐254‐9500 for assistance. Please note that accounts are pre‐qualified prior to being authorized for use with this service.
Q: Can the Bank enter a safe deposit box without the customer?
A: A safe deposit box requires the use of two (2) keys for entrance. One (1) key is maintained by the customer, and the other by the Bank. Neither key will work without the other. Therefore, Bank employees cannot open the safe deposit box without the customer.
Q: When is drilling necessary for a safe deposit box?
A: If the customer loses the keys to the safe deposit box, the customer should notify the Bank. The Bank will then make arrangements for the safe deposit box to be drilled, so the customer can receive new keys or a new box. If the customer is seriously delinquent on safe deposit box fees, the Bank can proceed with action to drill the safe deposit box. The fee for drilling the safe deposit box is $150.00. The customer is sent numerous notifications prior to this action.
Q: Why is a customer sometimes asked to show identification?
A: A banking representative sometimes asks a customer for identification as a protective measure for both the person and the Bank. Signatures may change slightly over time, and therefore not match those in our files. The request for identification is another way to validate that the correct person is requesting the transaction.
Q: When are statements issued and mailed?
A: Statements on checking accounts are issued and mailed on a monthly basis. Statements on savings accounts are issued quarterly, unless there is activity for that month. In that case, it would be issued monthly. The date of statement issuance is determined by the account number, and maintained on a consistent basis while the account is open.
Q: Does Marquette Bank have an Internet Privacy Statement and where can I find it?
A: Yes, we maintain a Privacy Statement which provides information on privacy and security issues along with other disclosure information which are accessible at anytime on this site by clicking on the Member FDIC / Equal Housing Lender logos.
Address: 2320 West 12th St. Erie, PA 16505. Get Directions. Phone: (814) 459-2005. Today's Hours: Lobby: 09:00 AM - 04:30 PM. More Branch Hours ...
Marquette Savings Bank Liberty branch is located at 3404 Liberty Street, Erie, PA 16509 and has been serving Erie county, Pennsylvania for over 116 years. Get hours, reviews, customer service phone number and driving directions.
Marquette Savings Bank West 12th Street branch is located at 2320 West 12th St, Erie, PA 16505 and has been serving Erie county, Pennsylvania for over 116 years. Get hours, reviews, customer service phone number and driving directions.
People also ask
How do I contact Marquette Savings Bank Erie?
How do I contact Marquette Savings Bank West 12th Street?
How do I send a secure message to Marquette Savings Bank?
How do I contact Marquette Bank customer service?
Marquette Savings Bank Erie branch is located at 920 Peach Street, Erie, PA 16501 and has been serving Erie county, Pennsylvania for over 116 years. Get hours, reviews, customer service phone number and driving directions.
