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  1. Bought tickets online to visit Alcatraz island. They wrote that they had computer problems but expected everything to be fine as we had bought the tickets one week prior to our visit to the island. We were unsure if we had been scammed but received the tickets two days before our visit.

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  2. Make screenshots of the Alcatraz Cruises website showing the behind the scenes tickets are not available. Worst case, use your existing tickets and document everything and go back to your credit card company after the fact. Call the consumer complaint unit of the District Attorney’s Office. 628-652-4315.

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  4. Months ago, he bought us tickets to tour Alcatraz online. We just learned that the company he bought the tickets from - city info experts, LLC - are total scam artists and won’t be sending us tickets or a refund. I checked the official Alcatraz tour website and they are all sold out for the days we will be available - 8/9 and 8/10.

  5. This practice is called “scalping” and it is illegal. Purchasing tickets from scalpers is risky for several reasons. First, there is no assurance those tickets are actually valid for an Alcatraz Island tour. Second, buying a third-party ticket may actually delay your trip to the Island.

  6. 6. Votes. City Info Experts, LLC is a 3rd party online marketer of tickets for Alcatraz tours in San Francisco as well as other tours. We purchased 4 tickets for an Alcatraz tour recently and they promptly charged our credit card approximately US$200. They have not provided tickets.

  7. Mar 22, 2015 · 7 8. WARNING - DO NOT USE ALCATRAZTICKETS.COM. Review of Alcatraz Island. Reviewed March 22, 2015. i booked tickets several months in advance for a surprise trip for my husband.

  8. Total scam. Do not book with this company. over a year ago. Nathan D. Upland, California. 1. Vote. Months in advance we purchased tickets for Alcatraz Island. 4 days before we never got our tickets and we were told not to cancel and we’ll still get our tickets. Two days after that we received a email that our tickets were cancelled.

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