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  1. Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions

  2. Request special assistance. And that's just the beginning! With our online tools, you can manage your trip your way, without having to pick up the phone. Find and manage your trip. Log in to your account. Worldwide phone numbers.

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    Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form

    If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to include the same contact and travel information. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

    Find out how to contact American Airlines customer relations online or by mail for compliments, concerns and questions about your past travel. You will need your confirmation code, ticket number, flight number and date of travel.

  3. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  4. American Airlines Vacations: 800-321-2121: Baggage Customer Service: 800-535-5225

  5. Home. Contact American. Receipts and refunds. Tickets and fees. Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months. Receipts for tickets and fees. Inflight purchases. Request a receipt for inflight purchases like food, drinks and Wi-Fi.

  6. Find contact information, website link, and tips for American Airlines customer service and support. Learn about baggage fees, pet policies, flight status, and more on iFly.com.

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