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1-800-277-2177. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Report problem.
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- Emergencies & Outages. Reporting your power out or checking when it will be back. Emergencies and hazards. Reporting an outage. If your power is out, simply report your outage online to let us know.
- Report Other Problem. Reporting if you have a problem related to a streetlight, tree, etc. Visit our Report Other Problem page to report any problems related to a streetlight, tree, leased light, or reporting a power theft.
- Moving To A New House. Starting, stopping, or transferring service. Visit our Service Requests page to learn more about your options if your are moving to a new location.
- Paying Bills. Paying your bill, confirming payment, or getting assistance like payment arrangements or extensions. Need help paying your bill? Payment extensions are an option if you just need a few days and can pay in full, while Extended Payment Arrangements help spread payments out over a few months.
- Payments
- Power Outages, Repairs, and Emergency Services
We can’t wait to read your mail and will address your questions accordingly. AEP Energy PO Box 340 Zelienople, PA 16063-2300 Please don’t send checks/payments to this address, payments sent to this address will be forwarded to our payment center and therefore delayed.
Please include your AEP Energy Account number for proper and timely application. AEP Energy Inc. PO Box 6329 Carol Stream, IL 60197-6329
Your local utility remains responsible for the delivery of your energy, as well as for any maintenance and repairs needed. How do I report a power outage and who should I contact for emergency services or repairs? Please call your local utility to report a power outage. You can find your local utility phone number here.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. If you have forgotten your security code, please call 888.710.4237.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. If you have forgotten your security code, please call 800.672.2231.
You can call our Customer Operations Center at 800.672.2231 for additional assistance. Finding Your Meter Number Your meter is located where your electric service enters your residence or apartment building.
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