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Berkshire Hathaway GUARD Insurance Companies, rated A+ Superior by AM Best, provides commercial property and casualty insurance products including excess and surplus.
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Our Policyholder Service Center is the gateway to a wide range of resources to manage your insurance with us. From reporting a claim to making a payment online to reviewing helpful loss control information, our service center offers convenient access to the tools you use most!
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- Can You Tell Me A Little About Yourself?
- Has Guard Always Pursued Noncompliant Audits?
- What Were Some of Your Concerns Once You Started Pursuing Them Again?
- Can You Tell Me About Your Internal Process and Internal Collections?
- For Those That Don’T Respond, What Is The Next Step?
- What Are Some of Your Expectations from Your Collection Vendors?
- Considering All Factors, Is It Worth Pursuing The Noncompliant Audits?
- How Has Your Program Impacted Guard?
I’m Wayne Vidzicki. I’m the Director of Collections and Premium Audit at Berkshire Hathaway GUARD Insurance Companies. I’ve been there 15 years – started in collections and did that for about a year and a half. During that year and a half, I learned very quickly that in order to be effective in collecting on workers compensation audits, you have to...
Well, like I said, we did for a long time, then we had that period where the market wasn’t doing so well and we weren’t billing additional premiums. We stopped the process during that time until I came back and decided it just made sense to go back after them, and we’ve been doing it ever since.
First of all, I had to make sure that we were billing. We didn’t want to throw resources at something and have it work to our detriment. We had to make sure it was a lucrative thing to start pursuing them again.
One of the things we’ve done as a company is we try to recognize customer behavior and what triggers are going to make people pay. My guys review everything the very first day. After that initial screening, they’ll know which ones they need to start calling. They’ll be able to determine the best way to approach their workflow. By doing that, all th...
If we’ve gotten to a point where we’ve sent all the requests and “nasty-grams” and canceled their policies and we still haven’t heard anything, that’s when we turn to our collection agencies to go after them. Often times when you get the third party involved, that’ll wake up the insurers. We’ll also look at the individual case and determine the deg...
First and foremost, they are an extension of you. You want to make sure the company is acting in a professional manner and that they’re treating your insureds with the correct degree of respect. Another big thing for me is the relationship part. All of the service representatives for the collection agencies we use need to have good communication wi...
Absolutely. It has proven very, very successful for our company. There was a huge impact within three to four months of pursuing them. Some people look at audits as an expense. I don’t see it like that. You’re writing policies that are based on an estimated exposure. The premium at the beginning of the policy term 99% of the time is not going to be...
Our collection rate basically doubled. We found was that our collection percentage also went up initially because people realized we were going to go after them until the end.
Apr 20, 2021 · The ratings reflect GUARD’s balance sheet strength, which AM Best assesses as strongest, as well as its strong operating performance, neutral business profile and appropriate enterprise risk management.
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