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  2. Pay bills online: To pay online, or sign up for automatic or recurring payments, use E-Bill Express. By following the link, you will leave the City of San José website. Have your customer and account number from your bill statement ready.

  3. To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. By following this link, you will leave the City of San José website. Have your account number and amount ready. To pay your bill by phone 24 hours a day, call 866-551-5253. Paperless billing option is not available at this time.

  4. Pay Online. New options are available to pay your bill online. With the new portal, you can pay your bill using your checking or savings account, credit card, Venmo, Apple Pay, Google Pay, PayPal, Pay by Text, and more! Effective September 18, 2023, you will need to register for a new account.

  5. For information on the many ways to pay your Municipal Water System Bill, visit the Pay My Muni Bill page. To find out how to set up a payment plan and sign up for other assistance programs, including establishing low income and/or vulnerable customer status on your water account visit the Water Payment Resource page

  6. Billing. Visit the Pay My Muni Water Bill page to view the many ways to pay your Municipal Water System water bill. Open or Close Account. To start or stop service, contact Customer Service: Phone: (408) 535-3500. In person (Monday-Friday, 8:00 a.m. to 5:00 p.m.): 200 E. Santa Clara St., 1st Floor Tower, San José, CA 95113.

  7. Report a Water Emergency. Report a Sewer Overflow. Report Storm Drain Discharge Concerns. Look Up My Water Retailer. Pay My Water Bill with E-Bill Express

  8. San Jose Water has updated our customer portal in partnership with Invoice Cloud. All customers will need to register your account in the new payment portal. Your previous username and password will not work in this new portal.

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