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Find out how to troubleshoot your PlayStation issue online or contact PlayStation Support. Learn how to arrange a repair, update or reinstall system software, and access online manuals.
- Account & Security
Sign in to Account Management. Go to Security and enable...
- PS Store & Refunds
You can browse PlayStation Store content and make purchases...
- Games
To upgrade an eligible PlayStation®4 game on disc to the...
- Subscriptions
PlayStation®Plus is a paid subscription service from...
- Connectivity
You can connect to the Internet with the PlayStation 4...
- Hardware & Repairs
More help and support with PlayStation Repairs. Use our...
- Support
Important notices. Find information about PlayStation...
- Account & Security
How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
Contact us online or by phone for help with your Sony® Consumer Electronics products
- Overview
- Calling, Emailing, or Writing a Letter to PlayStation
- Live-Chatting with Customer Service
- Tweeting Ask PlayStation
PlayStation is a highly popular video game brand produced by Sony Interactive Entertainment that includes consoles, games, online content, and many other forms of gaming media. PlayStation prides itself on its customer service and satisfaction, so if you need to get in touch with them, it’s actually really easy to do so. There are multiple options ...
Dial 1-800-345-7669 to call PlayStation for immediate assistance.
Use any phone to dial the toll-free international number for PlayStation’s customer support between the hours of 8 a.m. and 8 p.m. PST so you can speak directly to a representative. Explain the problem or issue that you’re having so they can assist you.
Calling the customer service line is the fastest way to get in touch with PlayStation for assistance with technical issues or account problems that you’re having.
Have your account information handy so the representative is better able to assist you.
If you call outside of business hours,
explaining your issue and include your contact information so they can call you back.
Go to the PlayStation website at
Open up a web browser and enter the URL into your search bar pull up the official PlayStation website. Allow the web page to full load so all of the features are active. Depending on your location, you may be directed to the PlayStation website that’s relevant for your area.
For instance, if you live in the US, you may be redirected to
No matter where you’re located or what site you’re redirected to, you’ll still be able to access the same features and use the live-chatting service.
If you’re having trouble finding the web page, use a search engine such as
or Bing and enter search terms like “playstation website” to bring up the page.
Open up a web browser and type in the URL to reach the @AskPlayStation Twitter page, or use the Twitter app on your smartphone or tablet to pull it up. Make sure you’re logged in to your account so you can contact the page.
If you don’t have one, you can
Post a Tweet to the page asking them to contact you.
Select the option to post a Tweet to the @AskPlayStation page and type a short message that briefly explains the problem or issue that you’re having. Ask PlayStation support to contact you via your Twitter to help you resolve it.
Posting a Tweet about a problem or question you have about games, online content, or consoles is a great way to get PlayStation’s attention and receive a response.
Don’t include personal or financial information in a public Tweet to keep yourself protected.
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Get help and troubleshooting advice from another player through the Limitless application. PlayStation Experts can answer general questions about your account or a transaction, but not make changes or provide refunds.
