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12/06/2023 Received email from BULB/ OCTOPUS ENERGY which informed me I owed £13.43. 13/06/2023 I called BULB customer service, explaining the issue again but was told BULB / OCTOPUS ENERGY unbelievably had no record of my emails! 16/06/2023 complaint to BULB via email. No reply from BULB.
- (451)
Bulb & Octopus SCAM of the Earth Customer service -.01 star, Incompetence -.000001 star, Initiation - zero + minuses star, Rudeness - they should win an award, SCAMMERS - 1st class award, Irresponsible - they have no clue about this line of work pertaining to energy 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 We need a ...
- Customer Service
- Value For Money
- Clarity of Bills
- Complaints
- Ofgem Complaints Data
Bulb was some way behind the top provider, Octopus Energy, for its customer service ratings. Around two fifths (42%) of its customers said they were very or fairly satisfied with its customer service. This compares with 69% for Octopus.
It also had mediocre ratings for its value for money as just 33% of customers said they were very or fairly satisfied. This was 20 percentage points lower than for Octopus Energy (53%) but even Octopus only managed to satisfy around half of its customers following the huge increase in energy prices over the past year.
Bills was the one area where Bulb performed well as it was highly commended in this category, with 76% of its customers saying their last bill was very or fairly easy to understand. This was second only to Octopus where 86% of customers said their last bill was easy to understand. In third place was E.ONwith 74%.
Despite its mostly mediocre ratings in our survey, Bulb received a relatively low number of complaints compared to the other suppliers in our survey, according to data published by the energy regulator Ofgem for the second quarter of this year. It had just 971 complaints per 100,000 customer accounts – the third lowest number of the suppliers we ra...
Notes: Data is for the second quarter of 2022. Along with customer satisfaction and complaints, we normally evaluate energy suppliers’ tariffs but as you can’t currently save money by switching from your supplier’s standard variable tariff, which in most cases will be set at the level of the energy price guarantee from 1 October, comparing supplier...
- Cathy Hudson
For administration purposes and for the time being, any ex-Bulb Energy customers should continue to raise complaints under the Octopus Energy (formerly Bulb Energy) name. This is regardless of when your complaint started and even if the complaint started after you had migrated across to Octopus Energy. Relevant links:
5 reviews. GB. Feb 27, 2023. My flat was involved in a fire 6 months… My flat was involved in a fire 6 months ago & deemed uninhabitable (still is). There is no power & I have supplied proof to Bulb. Each month they bill me for electricity used & the standing charge.
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Aug 25, 2021 · Reviews. By Richard Hart. last updated 25 August 2021. (Image: © Bulb Energy) TechRadar Verdict. Straightforward, green and affordable, Bulb Energy is one of best energy suppliers in the...
Bulb Energy Review. Who are Bulb? Bulb’s Pricing & Tariff; Pros and Cons; Can I Use with a smart meter with Bulb? What is Bulb’s customer Service like? Is Bulb Energy a good company? Is it easy to switch to Bulb Energy? Can I cancel my contract with Bulb? Is Bulb Energy too good to be true? Conclusion
