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Definitely worth it. If you want to buy online, make sure you go through someone who has good customer service and will work with you if something is wrong, like Goulet. Or, try to purchase in store where you can test the nib, or a pen show near you. It's a shame that there have been some QC issues, but i think it may sound worse than it ...
Feb 20, 2021 · In general, I wouldn't want to deal with an Italian pen maker without some intermediary company that handles the service for them. Ron raises a good point about replacement of parts. To clarify, I was referring to the replacement of parts at a large cost vs. replacement of defective parts for a nominal fee if the issue is not the user's fault.
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Nov 4, 2011 · Visconti doesn't make a habit of sending spare parts to repairers. If the work is simple, e.g a nib swap or adjustment, they're fairly quick at around 2-3 weeks turn around in my experience. Anything involving filling systems be prepared to wait, I've seen from 3-6 months. In general repair work is good.
I've heard many stories about Visconti customer service and never anything good. As someone who sells pens for a living, I would never recommend anyone buying Visconti fountain pens. They're pretty, but the quality is just not there.
FWIW, the best customer service I’ve ever received in the pen industry was from Waterman. Two week turnaround time, excellent communication and updates, no games with the fine prints of warranty, no flat fees under warranty and very professional at every stage.
Nov 4, 2011 · It seems to be the same with other great Italian brand: Omas. They took forever to respond to a repair inquiry. After several messages they finally replied with insane estimates for a cap replacement, making it worth it almost getting a new pen and keeping the old one for parts.
Overall, The Pen Company's customer service was top notch and I would not hesitate to buy from them again. They were extremely helpful at every step of the way and it was simply unfortunate I had to return the item due to my lack of product knowledge. Date of experience: July 02, 2021. Useful1.
