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  1. Ready to take on the day with Jane? Search your practice name to sign in: Sign in to my clinic/practice/studio. Patients & Clients. Looking to book an appointment? Here’s how to get started: Search clinic/practice/studio. Let’s get you to where you need to be.

  2. Jane is an online platform for health and wellness practitioners that makes it simple to book, chart, schedule, bill and get paid.

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  4. Well it looks like you’re with a clinic that is running things with Jane! :) That’s very exciting, and this guide is a great place to start. We hope you enjoy working with Jane as much as we do, and please let us know if you run across anything you think could be better (or anything that you just LOVE!). We like hearing both. Getting Started

    • From The Admin Side
    • Help A Colleague
    • Forgotten Password

    To reset your password start in the drop-down menu at the top right of your Jane admin site. Select the “My Account” option: Once in your account head to the Username/Password area: From here, you’ll need to confirm your current password before updating to a new password or username. If you want to change your username but not your password, simply...

    If someone you work with can’t remember their username, you can check their staff profile and find it highlighted in green. You can then also send a password reset email from this page:

    You can ask for a password to be resent from the log in page if you’ve forgotten your current log in details. If you’re really stuck let us know and we can help you get back in :)

  5. You can: Enter a mobile phone number and get a link by SMS. Enter an email address and receive a link by email. Enter your existing online booking login credentials if you are a returning client. If you’ve entered a phone number or email address, you’ll receive a verification text or email shortly.

  6. If you’re looking for help resetting your username or password, that can be found here. ☝️ Above, you can click to open up a troubleshooting flow chart that you can download and keep for reference. 👇 Below, we’ll walk through the steps that you can take to reconnect with Jane.

  7. Your patients will need to set up a username and password to access their patient portal called My Account. In their My account section, patients can book appointments, join their Online Appointments (telehealth) and much more. For more on the patient’s My Account page - click here.

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