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The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67'
21 Logging in and getting around. The first step is to open a new web browser and go to. https://mybusinessaccount.edfenergy.com. If you’re a returning user, enter your email and password. If you haven’t logged in before, click register here and follow the on screen instructions.
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How can I see who has access to my data in MyBusiness? You can see who has access to your data on the main customer page by clicking the tab ‘3rd Parties with Access’, which shows which TPIs have or have had access to your data and for what time period. How can I add or remove a user’s access in MyBusiness? If you need to amend access for a user or...
How do I raise a query in MyBusiness? Once you’re logged into MyBusiness on any screen you can click the Action button in the top right hand corner and then select “Raise a Query”. Just choose the query type and fill out as many details as possible. One of our team will get back to you as soon as possible. When one of the team responds, you’ll get ...
Are e-bills available in MyBusiness? Yes e-bills are available. To download an e-bill you will need to click the orange button on the right hand side (shown below), which becomes visible as you hover on the invoice number. Where can I see and download a statement of an account? When on the Account screen, click on the Account History tab. This will...
How can I export consumption data? There are two ways to extract consumption data. From the left hand menu, click Data Analysis and then click either Data Analysis or Data Export. Data Analysis allows you to look at a small number of sites in a graphical format. You can export the data by clicking the export button. Using the Data Export feature wi...
Why do some widgets display “no data available”? If we don’t receive your data half hourly then we won’t be able to show your consumption within the widgets. Your energy use for NHH meters can be seen within your bills. You can customise the widgets on your dashboard by selecting the Action button, then Dashboard Manager. What can I see on the Feed...
Why can’t I see my customer in MyBusiness? As a broker you should be able to see all your customers listed in the companies menu. If there’s a customer missing, then select ‘Raise a Query’ via the Action button to request access to your customer’s account. You’ll need to change the company to the broker you’re working for and then on the files tab,...
Dec 20, 2022 · If you want to pay by debit or credit card, you can log in to MyAccount or call the EDF customer service number on 0333 200 5108. You can also pay through your online banking using the sort code 40-05-30 and account number 13845095 using your EDF Energy account number as the reference.
- 0333 200 5100
- Click here to be redirected
- customer_correspondence@edfenergy.com
- FreepostEDF EnergyPlymouth
Sep 29, 2023 · Provide EDF with the information it requires, including your business address, your energy usage, and your company registration number. EDF will run a ‘soft’ credit check to ensure...
- Connor Campbell
- UK-legal@nerdwallet.com
Mar 31, 2023 · Here is the latest update on the government support for customers. The Energy Bills Discount Scheme (EBDS) started on 1 April 2023 and will run for 12 months, until 31 March 2024. If you are eligible to receive the discount, you don't need to do anything: you'll see the discount automatically applied to the unit rates on your bills.
To submit a request you'll need your account number. This can be found on any recent bill under our contact details on the right hand side. Please enter your details. Account Number. Postcode. Back.
