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Looking to apply for a Customer Service Associate role at Amazon? Here's an inside look at our application process to help you get started. You can browse our Customer Service job listings on amazon.jobs.
Customer service roles encompass a wide range of skills, from technology and product development to customer support via phone, email, or chat. Our customer service team interacts with customers in 16 languages from more than 130 locations around the globe, as well as remotely from home.
Jan 18, 2023 · The duties and responsibilities of an Amazon Customer Service Associate typically include the following: Responding to customer inquiries via phone, email, or chat. Assisting customers with orders, returns, and account-related issues. Resolving customer complaints in a timely and satisfactory manner.
They play a critical role in delivering timely, accurate and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
Prevent and solve customer issues while working from home. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email.
About Customer Service Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe. Everyone who works for ...
Some of your duties & responsibilities may include: Support customers, drivers, shippers, and Delivery Partners. Confirm crucial delivery details and prevent further delays. Gather intelligence to prevent any potential issues. Make quick and effective decisions to support our customers.
