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  1. Bills & Payments. Start or Stop Service. Customer Service. Outages & Hazards. Report safety hazards immediately to our customer solutions center: 1-800-277-2177. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Report problem. Send Us An Email. Department. First Name. Last Name. Email.

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  2. www.aepnationalcustomers.com › account › billsPay Your Bill - AEP

    We offer a number of programs and services that make paying your bill a breeze. Never miss a payment with AutoPay. Our AutoPay service will automatically pay your bill on the due date from your checking account and send you a message when it’s paid.

  3. We offer a number of programs and services that make paying your bill a breeze. Never miss a payment with AutoPay. Our AutoPay service will automatically pay your bill on the due date from your checking account and send you a message when it’s paid. AutoPay details.

  4. www.aepnationalcustomers.com › account › billsPay By Phone - AEP

    AEP partners with BillMatrix for immediate payments by phone. Call BillMatrix toll-free at 800.611.0964 to make a payment. Pay by credit, debit, some ATM cards or e-check. You'll need your account number.

    • Emergencies & Outages. Reporting your power out or checking when it will be back. Emergencies and hazards. Reporting an outage. If your power is out, simply report your outage online to let us know.
    • Report Other Problem. Reporting if you have a problem related to a streetlight, tree, etc. Visit our Report Other Problem page to report any problems related to a streetlight, tree, leased light, or reporting a power theft.
    • Moving To A New House. Starting, stopping, or transferring service. Visit our Service Requests page to learn more about your options if your are moving to a new location.
    • Paying Bills. Paying your bill, confirming payment, or getting assistance like payment arrangements or extensions. Need help paying your bill? Payment extensions are an option if you just need a few days and can pay in full, while Extended Payment Arrangements help spread payments out over a few months.
  5. Phone. Please call an AEP Energy Customer Care Representative toll free at 866-258-3782 regarding your account or general customer service needs Monday through Friday, 8:00 am – 7:00 pm and Saturday 9:00 am – 1:00 pm, Eastern Time. Please call an AEP Energy Enrollment Specialist toll free at 855-300-7192 to learn more about our products or ...

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  7. AEP Ohio partners with Dollar Energy Fund to help families pay their electric bills. Grants are applied directly to accounts to prevent disconnection of or restore electric service. Check eligibility

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