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Should you suspect any fraudulent activity on a Lufthansa transaction, please report these charges directly to the card issuer by using the phone number found on the back of your credit or debit card. Your financial institution will process the inquiry/dispute directly with Lufthansa on your behalf.
Please also state your 13-digit ticket number (220-XXXXXXXXXX), your six-digit booking code (e.g. YX12AB), and if you have a query about an existing feedback report, your eight-digit feedback ID (e.g. 12345678). In the case of a baggage irregularity, we need the reference code (PIR) of your lost baggage report (e.g. FRALH12345). Please do not ...
You will find a summary of the topics for the most frequently asked questions here. If you can’t find what you’re looking for, you can use the text search function or one of our various contact options.
Refunds. If you wish to refund your ticket, you can cancel your trip and request a refund under “Flight details” in "My bookings". If you are unable to do so, you can also request a refund using the form below. In this case, your request will be processed manually at our service centres. The refund will be made using the same payment method ...
Aug 28, 2023 · Let’s say you lost your debit card or it was stolen. If you notify your bank or credit union within two business days of discovering the loss or theft of the card, the bank or credit union can’t hold you responsible for more than the amount of any unauthorized transactions or $50, whichever is less.
Jun 15, 2023 · Ask a real person any government-related question for free. They will get you the answer or let you know where to find it. Use USA.gov’s scam reporting tool to identify a scam and help you find the right government agency or consumer organization to report it.
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We will take care of every delayed or damaged item of baggage. Please use this form: if your checked item of baggage is delayed and you wish to request a reimbursement of expenses for toiletries and clothing in accordance with legal requirements. if your baggage is damaged and you wish to contact us for a reimbursement of your costs.