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  2. If your Xfinity TV or Internet isn’t working, use the Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for reported outages.

  3. If you're having issues with your services but there isn’t an outage, you can: Restart your devices to attempt to resolve problems with your equipment. Try troubleshooting them instead. If you're a Comcast Business customer, go to our Service Status Center to check your status.

  4. Nov 10, 2023 · How do I fix my Xfinity TV or internet service? Rebooting your TV box or internet hardware will solve most common service issues. If a reset doesn’t fix your Xfinity problems, you may need to have an Xfinity technician inspect your installation.

  5. Open the app. Tap the Services tab. Tap Troubleshoot TV issues. Tap the applicable option to start troubleshooting. If you’re still having issues after trying to fix the problem through the app, you can chat with an agent for additional support. Additional information.

  6. Oct 29, 2023 · We are writing you to inform you that we still have constant blackouts/freezing in our TVs (we have 4 boxes). It happens mostly in the morning and evenings. We ordered a service technician again, who came yesterday but was not able to fix it.

  7. Learn how to resolve issues with your television not displaying a picture or only showing a blue or black screen.

  8. Feb 2, 2023 · 1. Check for Network Outages. If you’ve used Xfinity for a while and your box never struggled to hold the signal before you started to experience this issue, the first thing you need to do is investigate whether this problem is actually due to a wider network issue.

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