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Missing Pieces. Request replacement pieces by following a few easy steps. 1. Find your set name or number. The set name or number can be found on the box or building instructions. 2. Search. For example: 40481 or Cockatiel. I need help.
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- But How?
- But What if I'm Missing More Than a Few Pieces?
- Does This Work if the Loss Was My Fault?
- What About Instruction Booklets?
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By heading over to the customer service section of LEGO's website and clicking on "BRICKS & PIECES," you'll be immediately shown the available options when it comes to replacing lost or damaged bricks. You choose "Missing" or "Broken" bricks (which are nearly identical processes), input your country and age, and then the ID number for the set you need help with, which is on the outside of the set's box.
Worry not if you already threw away the box for your set---you should have no issue finding the set's number online (websites like BrickLink are great for this). Even if you can't find it, you can just write a text description of the set and the brick you need to be replaced. Giving as much detail as possible is recommended so you can be sure they'll send you the right piece.
If you do know the set number, however, it's as simple as selecting the parts you need from the menu. If you're going through the "Broken Pieces" support channel, you will also need to explain how the pieces are broken. Sometimes, certain pieces may be unavailable or out of stock; if that is the case, LEGO will either alert you when the piece is back in stock or offer a substitute.
After this and inputting your shipping info, you should be finished. For the vast majority of bricks, the replacement will be completely free, and LEGO won't even ask for proof of purchase. Typically, replacement pieces take 7-10 business days (depending on location) to show up at your door---LEGO also covers the shipping cost.
Larger LEGO sets can have thousands of pieces in them. Because of this, the pieces come in multiple smaller bags for the sake of organization. However, in some rare cases, you can get sets with entire bags missing, meaning you're likely missing hundreds of pieces. In a situation like this, the normal measures we outlined above probably won't work, as LEGO is a lot more suspicious of people asking for 200 pieces compared to just 2.
In that case, your best bet is to get into contact with LEGO's normal customer service via email, phone, or online chat. Explain your situation to them, and they will help you get the bricks you need.
If the loss of the LEGO piece was on your end, LEGO does ask that you purchase the bricks individually. Prices vary per piece (but are usually in the 20-30 cents range), and you will be covering shipping as well. Besides that, the process is identical to replacing lost or broken pieces.
If your set's instruction booklet is missing or damaged, LEGO does offer services to solve this problem as well. By going to the Building Instructions Customer Service page, you can input your set's ID number or just find the set by its theme and name, and LEGO will give you a couple of options.
You can just download the PDF version of the instruction booklet, which can be viewed on your device or be printed out. You can also download the LEGO Building Instructions app (for iOS or Android), which has instructions for sets dating back to 2015.
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Learn how to contact LEGO customer service and get free replacement bricks or instructions for your sets. Find out the requirements, process, and tips for different situations and scenarios.
- Eric Schoon
Feb 24, 2015 · Learn how to deal with missing, broken or misprinted LEGO elements in your sets. Find out how to contact LEGO customer service and get free replacements or refunds.
Online shop for loose LEGO® parts, pieces and bricks. Looking for hard to find or missing LEGO® pieces? Only authentic LEGO pieces. Worldwide shipping.
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Feb 2, 2021 · Learn three methods to replace missing or broken LEGO bricks from LEGO Customer Service, BrickLink, or your own collection. Compare prices, inventory, and delivery times for different online resellers.
