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The Motive ELD is a mobile device-based ELD system that includes the Motive Vehicle Gateway, Motive Driver App, and Motive Fleet Dashboard to support ELD functionality in compliance with applicable regulations.
Sep 15, 2023 · 1. Open the Motive Driver App and login. 2. On the top left side click on the main menu. 3. Click DOT Inspection Mode. 4. Scroll to the end and click ELD User and Malfunction Manual. You can download & save in PDF on your device. You can print it out as well to keep it in your vehicles.
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- Missing Required Data Elements Data Diagnostic Event (Code 3) Problem
- Data Recording Compliance Malfunction (Code R) Problem
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- Data Transfer Compliance Malfunction (Code S) Data Transfer Data Diagnostic Event (Code 4) Problem
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Active malfunction and data diagnostic. Identifying and resolving ELD malfunctions/ data diagnostics (vehicle is stationary)
Tap on Diagnostics to learn more about any active malfunctions/ data diagnostics.
On the ELD Diagnostics page, scroll down and tap on either an active malfunction or a diagnostic event. Existing events will be visible in red text.
A message will appear with details on how to resolve the issue.
When an ELD is not fully powered/functional within one minute of the vehicle’s engine receiving power. “Fully powered” requires that the driver connect to the vehicle with the Driver App within one minute of the vehicle powering on.
Please ensure that a driver connects to a vehicle with the Driver App within one minute of the vehicle powering on. For Vehicle Gateway related issues, contact Motive Support for additional assistance. Power Compliance Malfunction (Code P)
The ELD loses ECM connectivity to any of the required data sources and can no longer acquire updated values for the required ELD parameters within five seconds of the need. Connectivity must be maintained between the Driver App and the Vehicle Gateway while the vehicle is powered on.
Please ensure that your Driver App remains connected to the vehicle while the vehicle is powered on. For Vehicle Gateway related issues, contact Motive Support for further assistance. Engine Synchronization Malfunction (Code E)
There are missing data elements (like GPS location) in the ELD event record.
The Vehicle Gateway can no longer record new event data due to data storage exceeded.
Ensure there’s an active internet connection before using Bluetooth to connect the Motive App with the Vehicle Gateway. Keep the driver app open in order for the Vehicle Gateway to transfer data to the Motive server. Contact Motive Support for further assistance.
The internal monitoring of the data transfer test fails and is unable to send the output file data.
Contact Motive Support for further assistance. What to do in the event of an active ELD Malfunction that prevents a driver from accurately recording or presenting their record of duty status (RODS) with the ELD?
DOT Inspection Mode. ELD output file to the DOT via email or web service, tap. Section 83 of the Commercial Vehicle Drivers Hours of Service Regulations regarding the use of electronic recording devices. The Motive ELD is certified on both Android and iOS platforms for the Canadian ELD Mandate.
May 22, 2024 · With Motive Driver App you can manage your Hours of service (HOS), create Driver vehicle inspection reports (DVIR), upload documentation or receipts, and much more. In order to get started, you can also download the following manuals or watch the Driver App Walkthrough: Driver Instruction Manual in English.
Jan 5, 2024 · If you require a hard copy, you can contact Motive support to request a soft copy of the user manual and get it printed. Related Content: ELD User and Malfunction Manual
Minimize violations and stay in ELD compliance. Get deeper HOS insights across your fleet with violation breakdowns, driver leaderboards, and cycle trends over time with the Compliance Hub. View driver logs, on-the-go duty status, and prevent unidentified trips through the Fleet App.
