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Sep 25, 2018 · Promises always come with the peril of non-performance. It's a bad plan in life as well as business to promise more than you can deliver. If you expect people to believe your promises...
i. If a firm promises more than it can deliver, customers' expectations will not be met. Dissatisfied customers are also likely to tell others about the underperforming service
Jun 20, 2016 · “I promise that I will deliver an application with features A-Z precisely 30 days from now.” How likely are you to succeed in delivering on that promise? Any number of things can go wrong.
- Communication GAP: Refers to the difference between the firm's service standards and the actual service it provides to customers.--> If a firm promises more than it can deliver, customers' expectations won't be met. An advertisement may lure a customer into a service situation once, but if the service doesn't deliver on the promise, the ...
The problem now becomes, the company had better deliver. The communication gap is the difference between the delivery of the service and what is communicated to the customer. In other words, what did the company promise versus what did it deliver?
Good promises share five qualities: They are public, active, voluntary, explicit, and mission based. To develop and execute an effective promise, the “provider” and the “customer” in the deal...
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Should you promise more than you can deliver?
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Is it good to deliver over and above results?
Oct 18, 2019 · If you want others to think well of you and the service you provide, learn how to under commit, but wow them by over delivering. No one likes it when someone they’re doing business with or partnering with on a project, over commits and under delivers.
