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Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales , customer service , marketing automation , e-commerce , analytics , and application development.
- Customer Relationship Management
Customer relationship management (CRM) is a process in which...
- Marc Benioff
Benioff founded Salesforce in 1999 in a San Francisco...
- Ohana
ʻOhana is a Hawaiian term meaning "family" (in an extended...
- Halsey Minor
Halsey McLean Minor Sr. is a prominent American entrepreneur...
- Quip
Quip is a collaborative productivity software suite for...
- Marketing Cloud
Salesforce Marketing Cloud is a provider of digital...
- Indianapolis
Salesforce Tower (formerly known as Bank One Tower, then...
- DJIA
The Dow Jones Industrial Average (DJIA), Dow Jones, or...
- Customer Service
A DMV clerk helps a customer with paperwork.. Customer...
- Platform as a Service
Platform as a service (PaaS) or application platform as a...
- Customer Relationship Management
- Connect the dots between marketing and sales. Bring all your customer data together in one place to inform campaign strategy, audiences, and content. Use generative AI to create personalized messages and send them to prospects right where they are most likely to engage with them.
- Share more information to close more deals. Sell faster with automation for every task and workflow. Get trusted predictive and generative AI built into your CRM.
- Reimagine service with trusted AI. Scale support and boost productivity – from the contact center to the field– with all your data on a single, trusted platform.
- Let the data tell you where to focus. Make it easy for everyone to make faster, smarter decisions with Tableau data visualizations, powered by AI. Easy-to-use dashboards make it simple for everyone to dig into the data and uncover and act on insights.
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Where is Salesforce based?
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What is Salesforce CRM?
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- Connect the dots between marketing and sales. Use the Marketing Cloud app to send targeted, personalised messages to prospects, right where they are most likely to engage with them.
- Share more information to close more deals. Sales Cloud lets everyone on the sales team see and share all the pertinent customer information, giving reps everything they need to close a deal.
- Make service the secret to your success. Because your support team can see all your customers’ information, team members can better deliver those essential surprise-and-delight moments.
- Let the data tell you where to focus. Tableau analytics sends an automated notice when a significant or atypical trend or a new service issue is detected.
Let's define CRM. Customer relationship management (CRM) is a system for managing all of your company’s interactions with current and potential customers. The goal is simple: improve relationships to grow your business. CRM technology helps companies stay connected to customers, streamline processes, and improve profitability.
Watch demo. What is a CRM system? It’s a platform that connects your different departments, from marketing to sales to customer service, and organizes their notes, activities, and metrics into one cohesive system. Every user has easy, direct access to the real-time client data they need.
Dan Torunian. VP, Employee Technology & Experiences, PayPal. See the story. What is CRM? CRM is an acronym for customer relationship management. It’s a technology used by any kind of business or organization, large or small, to manage and support customer relationships.
25 Years of Salesforce News Highlights. The below timeline captures the history of Salesforce, including some key milestones along the way, illustrating our record of doing well while doing good. Salesforce is the global leader in CRM, helping companies connect with customers in a whole new way.
