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  1. Contact NYC DOT. If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies.

  2. By phone. For all MTA services, dial 511, and say MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels. More ways to contact us by phone. On WhatsApp. Text us on WhatsApp for 24/7 customer service. Send us a text. In the TrainTime app.

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  4. The New York City Transit Customer Service Center is located in Lower Manhattan, but we're here to help you via our web tools and over the phone at 511 as well. You can also visit a Customer Service Center in a subway station. If you do need help or are having trouble filing a claim online, you can visit the Customer Service Center.

  5. Permits and Customer Service. The quickest way to get answers to your questions about your application or permit is to contact Permits & Customer service at (718) 433-3100, Monday to Friday, from 8:00AM to 5:00PM. Contact 311.

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