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An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
It’s been 4 months I have not received the refund. The customer service line asks to submit a feedback and email their customer service email. I’ve done both numerous times but have not received any correspondence back from Lufthansa.
Surprisingly, Lufthansa sent me an email 32 days later coping the DOT. They agreed to pay for most of my claim and asked for my bank account info. That was a week ago. They said they would send the money within 3 weeks. Highly recommend you go to the DOT's website and file a complaint about Lufthansa online. You may actually get a response this ...
May 21, 2024 · Lufthansa Complaints: Contact Number, Email, and Form. Written By Amy Lancelotte. Last Updated: May 21, 2024. Chances are that if you've found this article, you have something you need to complain to Lufthansa about. Whether it’s poor customer service, flight interruptions, baggage issues, or other unsatisfactory service, we can help.
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May 27, 2021 · Which applied in my case. 5 days after cancelled my travel on the LH site I get a document emailed with no contact information stating that they applied a 76% cancellation fee on my flight (no reason why). They also released the minimal payment back my paypal account. Unacceptable. I tried their chat - horrible experience.
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Should you suspect any fraudulent activity on a Lufthansa transaction, please report these charges directly to the card issuer by using the phone number found on the back of your credit or debit card. Your financial institution will process the inquiry/dispute directly with Lufthansa on your behalf.
