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An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
Aug 10, 2023 · August 10, 2023. Reading Time: 2 mins read. 1. Lufthansa appears to have fallen victim to scammers that set up fake social media accounts trying to lure unsuspecting customers and the company is now warning people to pay close attention. Fake social media accounts on all platforms have become problematic because some people aren’t careful ...
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May 10, 2023 · Lufthansa Technik has signed a seven-year contract with SmartLynx Airlines, the leading ACMI (Aircraft, Crew, Maintenance and Insurance), cargo and charter services provider, to provide Total Component Support (TCS) for their entire fleet. The recently signed contract covers more than 60 aircraft, including 53 Airbus A320s, ten A330s and four ...
- Here’s How The Scammers Took $3,184
- A Brief History of The Airline Reservation Number Scam
- How The Call Center Airline Scam Works
- Whose Fault Is This Airline Scam?
- What to Do If You’Ve Been Scammed by A Call Center
- British Airways Responds to The Airline Scam
- What Does Google Have to Say About This Fake Call Center Scam?
- What Is Google Doing to Stop This Scam?
- Here’s The Resolution
- About This Story
Mannino wanted to change an airline ticket from Washington, D.C., to Cork, Ireland. First, she called the British Airways 800 number and spoke with a representative who said she could make the change, but not now. She asked her to call back 72 hours later. “When I called back, I didn’t want to be on hold forever, so I searched ‘talk to a human at B...
The airline call center scam is an older travel scam. So old, in fact, that I thought it had gone extinct. But no! Most airlines take half an eternity to connect you to a real person by phone, and some don’t connect you at all. That’s where the scammers come in. They manipulate the search engines to place their pages at the top of the search result...
The call center scam works by placing a fake customer support number online. 1. If you call the number, it does not go to a phone tree, as it would with an airline customer support number. Normally, someone with a heavy accent answers “reservations center” or some other generic greeting. 2. When you ask if this is the phone number for British Airwa...
How can something like this happen? There are several parties that probably bear some responsibility.
If you’ve fallen for the fake airline call center scam, here’s what to do: 1. Call your bank and stop all payments being made to the scammer. Do this as soon as possible. Banks can stop some payments if you catch them quickly. 2. If you’ve given the scammer financial details, such as your credit card number, consider canceling your card. 3. Report ...
I contacted British Airways on Mannino’s behalf. It did not respond to my initial request, probably because it was too busy handling other customer problems. Two weeks later, I reached out again. A representative sent me a terse email saying there was “nothing we can do” about getting her a refund and adding that “our teams always work hard to inve...
I reached out to Google to talk about the search results and we had a frank discussion about Google’s role in this fiasco. A representative told me that searching for “talk to a human at British Airways,” which is considered a long-tail keyword, could turn up what it calls “lower quality content.” Few sites are competing for that keyword, giving th...
Google noted that it is actively fighting spam in its search engine. If you want to know more about its efforts, you can check out its 2021 webspam report, in which it goes into detail about its efforts. I sent Google screenshots of the search results, and my contact said he had shared them with the search team for manual action, which I take to me...
I contacted Airticket World on Mannino’s behalf. It did not respond. No surprise there. Mannino filed a dispute on her credit card, but her card sided with Airticket World. I suggested that she appeal to her bank since this is clearly a fraudulent charge. I also noticed that Stripe, a payment system processor, had handled the payment. Although you ...
Almost immediately after this story appeared, referrals to this site from Google began to fall. Six months later, this site had lost over 30 percent of its Google traffic. I guess that happens when you take Google to task for its sloppy search results. You become invisible. I have no regrets. I’m not writing this site for the search engines — I’m w...
How can I tell if a Lufthansa email is a scam? After months of no follow up on compensation for delayed baggage on a flight, I get an email from the customer relations email address saying that they will give me a payment of X euros "without prejudice". They asked for my bank details, IBAN, and address. How can I be absolutely certain this is real?
May 21, 2024 · An official Lufthansa complaints email doesn’t exist, or at least it isn’t published. Instead of email, use the appropriate Lufthansa complaints form online. The 2 most common ones relate to flight interruptions and baggage irregularities.
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