Octopus Group
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Bulb Energy Ltd., trading as Bulb, was an energy supply company in the United Kingdom acquired by Octopus Energy in 2022. Founded in 2013, the company attracted venture capital from DST Global and Magnetar Capital and ran at a financial loss while achieving rapid growth in customers.
Bulb Energy has found a new home with Octopus Energy. We’re taking responsibility for Bulb’s customers, providing good value for taxpayers and ending an uncertain time for Bulb’s members and team. If you're still using your Bulb login, here's what you need to know:
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- I’m a Bulb customer, what should I do?Sit tight. You'll receive an email from Bulb soon with everything you need to know. There’ll be no change to your service yet – you’ll be looked...
- Should I cancel my Direct Debit with Bulb?Please don’t cancel your Direct Debit, you should keep paying exactly as normal. When the time comes for your account to be moved to Octopus system...
- What if I have already cancelled my Direct Debit with Bulb?If you already have, just set one up again as normal with Bulb so you can keep paying for your energy as normal during the transition. When the tim...
- Will my Direct Debit stay the same?We’ll move your Direct Debit over to us as the same amount you were paying with Bulb, and it will be paid on the same day of the month. Once you ar...
- What happens to my credit balance?Your Bulb account balance is unaffected by the move to Octopus, so you won’t lose your credit. Of course, you’ll keep being charged for the energy...
- Will my tariff prices change?Your prices won’t change as a result of this announcement. Bulb customers are on a variable tariff which always means your rates can change, but...
- Will I be cut off?No. Your energy supply will not be affected by this process at any time.
- How do I get help with my account now?You can still get help from Bulb as you always have, through the same contact methods, and you’ll be looked after by the same dedicated Bulb team.
- I have questions about Octopus billingOctopus and Bulb have a few difference to the way we send out bills. Here's some common questions we get asked.
Dec 21, 2022 · London, 21st December 2022 - The completion of the deal to transfer Bulb customers to Octopus Energy took place last night, bringing vital reassurance to Bulb’s 1.5 million customers following a year of uncertainty.
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Dec 21, 2022 · Bulb, which has about 1.6m customers, was the largest of more than 30 energy firms that went under in 2021 after a sharp rise in wholesale gas prices. It was bailed out by taxpayers and had been...
Nov 25, 2021 · Bulb has been handed about £1,000 per customer from the UK government to enable it to continue supplying energy. The firm was put into special administration on Wednesday, which will allow it...
Octopus Energy finally took on all 1.5 million Bulb customers last night (Tuesday 20 December), after the agreement to transfer the failed firm completed. The takeover deal was initially agreed in October, but was delayed after other energy firms challenged the sale process. If you're a Bulb customer, here's what you need to know.
Oct 29, 2022 · 29 October 2022. UK government approves deal between the special administrators of Bulb and Octopus Energy to acquire Bulb’s 1.5 million customers. following an extensive and competitive sale...
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