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  1. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  2. When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer. Log in to your UI Online account. Select Request benefit payment on your account home page. Follow the prompts to request a benefit payment. Print the confirmation page for your records.

  3. To apply for Unemployment Insurance (UI) benefits, you need to provide personal information including your Social Security number, birth date, home address, email address (optional), and phone number.

  4. LOG IN: Unemployment Services for Employers. Unemployment Insurance (UI) provides Massachusetts workers with a valuable benefit―temporary income protection, training, and professional support during periods of unemployment and uncertainty.

  5. Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits. Learn how to contact the DUA and get help with your unemployment claim.

  6. The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.

  7. Massachusetts Department of Unemployment Assistance (DUA) has partnered with ID.me to perform a quick, secure online identity verification service. Even If DUA has already verified your identity using another method, you are still required to have your identity verified through ID.me.

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