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  1. Log in to UI Online for claimants. Online. To access UI Online from a computer: NEW: Unemployment Services for Employers Portal for managing revenue functions.

  2. Online +. To file a claim online, you must create an account on the UI Online portal. Please follow the steps below to create your UI Online account. For additional tutorials, please click here. If you have never filed a Massachusetts unemployment claim: Go to the UI Online login screen.

  3. Log in to your UI Online account. Select Request benefit payment on your account home page. Follow the prompts to request a benefit payment. Print the confirmation page for your records. By phone +. More info. You must make a request even if your eligibility is still being decided or you have an appeal pending.

  4. Login. Forgot your password? First time user? Set up an Account.

  5. To submit your Mass Claim, log onto EBS and select the Mass Claims tab. You will need to complete and submit all the data listed under the New Mass Claim section on the Quick Links Menu. Note: TWC recommends you upload your Mass Claims Request at least 5 days before the layoff.

  6. The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.

  7. Online: Log in to UI Online. to apply for UI, appeal a denial, request weekly benefits, and more.

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