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- Using active listening, interpersonal connection, cultural awareness, and compassion, nurses can overcome physical, social, and psychological barriers to connect with patients, patients’ families, and colleagues. These skills improve patient outcomes by providing efficient care and ensuring patients understand treatment and recovery plans.
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Nurses optimize communication channels with patients and families by establishing trust and actively listening to health care concerns. Additionally, the nurse is vital for ensuring that information transfer occurs within the multidisciplinary team.
- Chapter 2 Therapeutic Communication and the Nurse-Client ...
Nurses engage in compassionate, supportive, professional...
- Communication in Nursing Practice - PMC - National Center for ...
Good communication between nurses and patients is essential...
- Chapter 2 Therapeutic Communication and the Nurse-Client ...
Communication with your patients will help you identify and understand the social determinants impacting their health. Social determinants such as lack of stable housing, poverty, food insecurity, and unemployment are associated with increased rates of chronic health conditions that lead to morbidity and mortality.
- Communication
- Basic Elements of The Communication Process
- Modes of Communication
- Characteristics of Good Communication
- Factors Influencing The Communication Process
- Communicating with Clients Who Have Special Needs
- Documentation
- Confidentiality
- Guidelines of Quality Documentation and Reporting
Is the vehicle for establishing a therapeutic relationship.It the means by which an individual influences the behavior of another, which leads to the successful outcome of nursing intervention.Sender– is the person who encodes and delivers the messageMessages– is the content of the communication. It may contain verbal, nonverbal, and symbolic language.Receiver – is the person who receives the decodes the message.Feedback– is the message returned by the receiver. It indicates whether the meaning of the sender’s message was understood.Verbal Communication
1. The manner of speech, as in the pace or rhythm and intonation, will modify the feeling and impact of the message. For example, speaking slowly and softly to an excited client may help calm the client. 1. Includes the use of commonly understood words, brevity, and completeness. 2. Nurses need to learn to select appropriate, understandable terms based on the age, knowledge, culture and education of the client. For example, instead of saying to a client, “the nurses will be catheterizing you...
Nonverbal Communication
1. When the symbolic meaning of an object is unfamiliar the nurse can inquire about its significance, which may foster rapport with the client. 2. How a person dresses is often an indicator of how person feels. E.g. For acutely ill clients n hospital or home care settings, a change in grooming habits may signal that the client is feeling better. A man may request a shave, or a woman may request a shampoo and some makeup. 1. The ways people walk and carry themselves are often reliable indicato...
Electronic Communication
1. Most common form of electronic communication. 2. Advantage: It is fast, efficient way to communicate and it is legible. It provides a record of the date and time of the message that was sent or received. 3. Disadvantage: risk of confidentiality 4. When Not to Use Email: 1. Agencies usually develop standards and guidelines in use of e-mail
Simplicity– includes uses of commonly understood, brevity, and completeness.Clarity –involves saying what is meant. The nurse should also need to speak slowly and enunciate words well.Timing and Relevance– requires choice of appropriate time and consideration of the client’s interest and concerns. Ask one question at a time and wait for an answer before making another comment.Adaptability– Involves adjustments on what the nurse says and how it is said depending on the moods and behavior of the client.Language, psychosocial, and intellectual development move through stages across the lifespan.Girls tend to use language to seek confirmation, minimize differences, and establish intimacy. Boys use language to establish independence and negotiate status within a group.Values are the standards that influence behavior, and perceptions are the personal view of event.Personal space is the distance people prefer in interactions with others.Clients who cannot speak clearly
1. Listen attentively, be patient, and do not interrupt. 2. Ask simple question that require “yes” and “no” answers. 3. Allow time for understanding and response. 4. Use visual cues (e.g., words, pictures, and objects) 5. Allow only one person to speak at a time. 6. Do not shout or speak too loudly. 7. Use communication aides: Pad and felt-tipped pen, magic slate, pictures denoting basic needs, call bells or alarm.
Clients who are cognitively impaired
1. Reduce environmental distractions while conversing. 2. Get client’s attention prior to speaking 3. Use simple sentences and avoid long explanation. 4. Ask one question at a time 5. Allow time for client to respond 6. Be an attentive listener 7. Include family and friends in conversations, especially in subjects known to client.
Clients who are unresponsive
1. Call client by name during interactions 2. Communicate both verbally and by touch 3. Speak to client as though he or she could hear 4. Explain all procedures and sensations 5. Provide orientation to person, place, and time 6. Avoid talking about client to others in his or her presence 7. Avoid saying things client should not hear
Is anything written or printed that is relied on as record or proof for authorized person.Nursing documentation must be:Effective documentation ensures continuity of care saves time and minimizes the risk of error.As members of the health care team, nurses need to communicate information about clients accurately and in timely mannerNurses are legally and ethically obligated to keep information about clients confidential.Nurses may not discuss a client’s examination, observation, conversation, or treatment with other clients or staff not involved in the client’s care.Only staff directly involved in a specific client’s care has legitimate access to the record.Clients frequently request copies of their medical record, and they have the right to read those records.A record must contain descriptive, objective information about what a nurse sees, hears, feels, and smells.The use of vague terms, such as appears, seems, and apparently, is not acceptable because these words suggest that the nurse is stating an opinion.May 20, 2024 · For nurses, good communication in healthcare means approaching every patient interaction with the intention to understand the patient’s concerns, experiences, and opinions. This includes using verbal and nonverbal communication skills, along with active listening and patient teach-back techniques.
Sep 2, 2020 · Effective communication between nurses and patients is presented along with surrogate terms, attributes, antecedents, consequences, related concepts and a model case. Effective communication was identified to be a multifactorial concept and defines as a mutual agreement between nurses and patients.
