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  1. Water Main Breaks. Please report suspected water main breaks to 311 or 645-3111 immediately (weekdays 7:00 am - 6:00 pm) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. Help Prevent Street Flooding - Keep Storm Drains Clear.

  2. Find in-person payment locations, online payment, or the mailing addresses. Western Union, Kroger, Meijer, Giant Eagle, Walgreens and others accept Columbus utility bill payments. For locations please visit Western Union or call 1 (800) 325-6000.

  3. Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 614-645-8276 weekdays, 7:00 a.m. to 6:00 p.m. Pay Online and other ways/locations to pay your utility bill. Check for unpaid sewer charges, learn how to reduce your bill, or complete a Tenant Billing Agreement.

  4. Use this interactive web mapping application to find utility information about a location by entering a street address in the search box on the upper left. Confirm the accuracy of the address search by checking its mapped location.

    • Already Have An account?
    • Want to Create A New account?
    • Want to Pay Without An account?

    If you already have an account, you just need to login to the Columbus Water site. Columbus Water accepts credit cards, debit, and direct deposit. Click here to login.

    You can create a new account on the Columbus Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

    You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

  5. Columbus & Central Ohio Systems. CCOS News & Updates. Our office will be closed on Monday July 4th due to the holiday. We will reopen for normal business hours Tuesday July 5th at 8am. Open M-F 8:00am-4:30pm. ATTENTION! WE HAVE CHANGED PAYMENT ADDRESSES. PLEASE UPDATE YOUR RECORDS WITH OUR NEW ADDRESS FOR PAYMENTS TO BE MAILED. THANK YOU!"

  6. Water companies are required to list certain information on your bill, such as the name on the account, the address, and the account number. Water companies are also required to include actual or estimated reading, the address for payments, payment due dates, dates of service, late charges or credits, and contact information for the company.

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