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May 14, 2024 · All safety recall repairs are FREE at authorized Honda dealers. For additional recall assistance, click the Ask Dave by Honda button. If you are dissatisfied with your vehicle performance or have a product complaint, please contact. Honda Automobile Customer Service at (800) 999-1009.
Honda Canada Customer Relations 180 Honda Blvd, Markham ON L6C 0H9, Canada. Phone: 1-888-9-HONDA-9 (1-888-946-6329) E-mail: Monday to Friday 8:00 am - 8:00 pm EST. We want everyone to be safe. Use this tool to check if your vehicle has any current recalls by entering your VIN. Parts and services for this recall are on us.
Honda hasn't issued a voluntary recall for the 2023 HR-V but is planning a "product update campaign" that will look to replace affected parts this spring. The campaign officially kicks off in ...
- Overview
- Link to defroster, Honda says
- Recall suggested
- What should HR-V owners do?
Some Honda owners experience spontaneous rear windshield shattering: On Your Side 05:07
Hundreds of Honda HR-V owners have reported that their rear windows shattered suddenly, a problem that Consumer Reports says warrants a recall due to the safety risk posed to drivers from "spontaneous shattering of glass."
The issue impacts 2023 HR-V models, with Consumer Reports noting that the publication experienced the defect itself when one of its auto testers warmed up the car using a remote start function on a cold morning. While no one was injured, the tester had to clean glass shards from his driveway and, without a rear windshield, the car was exposed to the cold weather and possible theft.
Honda HR-V owners have lodged more than 300 complaints about shattered rear windshields with the National Highway Traffic Safety Administration, which is an unusually high number for a newer model, Michael Brooks, executive director at the advocacy group Center for Auto Safety, told Consumer Reports.
"While our vehicle was parked inside our garage, the rear windshield completely shattered outward, without any impact or object hitting it ... It was like it exploded," one HR-V owner wrote in a complaint with the NHTSA, noting the incident occurred January 20 in Flanders, New Jersey. On that day, the temperature hit a low of 18 degrees, according to Weather Underground.
The owner added, "It was very scary and unsettling and could have been incredibly dangerous/life threatening if I had been driving with my young child anywhere."
Consumer Reports said the defect should prove dangerous to HR-V owners and passengers.
"This is a known defect in some Honda HR-Vs, and especially if someone's driving at high speed or in dense traffic, it could all too easily lead to a crash," William Wallace, associate director of safety policy at CR, told the publication. "For the sake of its customers and everyone on the road, Honda should convert its service campaign to an official safety recall of all affected vehicles, which would help get the word out and maximize the number of owners who get their cars fixed."
In response to the reports of breaking rear windows, Honda said it is starting a "voluntary product update campaign," and is securing needed replacement parts as quickly as possible.
"We estimate that this campaign will begin in April or May 2024. In the interim, any vehicle owner who experiences this type of rear glass breakage is invited to contact their nearest authorized dealer or Honda customer service (800-999-1009) to arrange a potential repair," the company said.
But Consumer Reports said that it believes the defect warrants a recall.
"For the sake of its customers and everyone on the road, Honda should convert its service campaign to an official safety recall of all affected vehicles, which would help get the word out and maximize the number of owners who get their cars fixed," Consumer Reports' Wallace said.
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Jul 27, 2020 · Honda's numbers for this recall are VEU, AEV, and ZET. Summary: Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and ...
IMPORTANT SAFETY RECALL This notice applies to your vehicle: <XXXXXXXXXXXXXXXX> August 2022 Dear <First Name Last Name>, This notice is sent to you in accordance with the National Traf c and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2006 2014 model year Ridgeline vehicles.
The notice will tell you what the defect is, possible warning signs and what to do next. And while a recall notice might dredge up feelings of fear and anxiety, focus on two bits of good news ...
