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- As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government. As chief financial officer, the Comptroller’s office collects taxes and fees owed the state.
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The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
- Business Owners and Business Taxpayers
- Local Officials
- Everyday Texans
- II. AGENCY MISSION
- III. AGENCY PHILOSOPHY
- IV. COMPACT WITH TEXANS – WHAT YOU CAN EXPECT
- Customer Service Principles
- Dynamic Assistance
- Accessible Staff and Facilities
- Fair and Equitable Treatment
- Innovation and Improvement
- Privacy and Confidentiality
- STATEWIDE OBJECTIVES
- OTHER CONSIDERATIONS
- STATEWIDE OBJECTIVES
- STATEWIDE OBJECTIVES (concluded)
- OTHER CONSIDERATIONS
- STATEWIDE OBJECTIVES
- Agency Budget Structure
- FUNDED GOALS
- NON-FUNDED GOALS
- (No specific statutory authorization.)
- Texas Gov’t Code, Chapter 2161.
- Outcome Measures
- Explanatory/Input Measure
- Outcome Measures
- Explanatory/Input Measures
- Explanatory/Input Measure
- FIRST OBJECTIVE
- FIRST OBJECTIVE
- Outcome Measures
- STRATEGY: ONGOING AUDIT ACTIVITIES
- Source/Collection:
- STRATEGY: TAXPAYER INFORMATION
- Method of Calculation:
- Source/Collection:
- Data Limitations:
- Short Definition:
- STRATEGY: ACCOUNTING/REPORTING
- Desired Performance:
- Percent Variance (Plus or Minus) Between Estimated and Actual Total State Tax Revenue Collections
- Method of Calculation:
- Data Limitations:
- Purpose/Importance
- Source/Collection:
- Fiscal Year 2019 Annual HUB Report
- Core Functions
- Critical Workforce Skills
- Gender
- Agency Age
- Agency Tenure
- Turnover by Age
- Employees Eligible to Retire
- Critical Functions
- Expected Workforce Changes
- Future Workforce Skills Needed
- Develop and maintain a skilled workforce, committed to quality performance
- V. SUCCESSION PLANNING PROGRESS
- INTRODUCTION
- INVENTORY OF EXTERNAL CUSTOMERS BY STRATEGY
- Taxpayer Services Survey Responses
- Tax Policy Customer Satisfaction Survey Responses
- Taxpayer Services Phone Survey Responses
The Comptroller’s office provides Texas business own-ers with online resources to help them get ahead, from tax help and economic data to up-to-the-minute information on the impact of proposed legislation. The agency’s website, Comptroller.Texas.Gov, offers business owners and taxpayers: online tax payments, sales tax permits, downloadable tax form...
The state of Texas offers several local economic develop-ment programs for Texas communities. The Data Analysis and Transparency Division provides detailed information about these programs, serving as a turnkey information source for improving government efficiency and achieving economic growth. Subjects include: tax programs and incentive support;...
From economic news to in-depth special reports, the Comptroller’s office offers leading-edge analysis and data on issues that affect all Texans. By leveraging the power of modern communication tools, including the internet, social media and video, the agency keeps Texans up to date with a changing world. The Comptroller’s data visualization tools p...
The Office of the Texas Comptroller of Public Accounts will serve the people of Texas by applying tax and fiscal laws fairly and consistently. We will continue to improve our services through innovative management and technology, carrying out all our duties with integrity, openness and at the least cost to the taxpayer.
We will carry out our duties openly, ethically and fairly. We will emphasize transparency and ensure greater account-ability by making records freely accessible. We will listen to those we serve and ask them to judge our performance. We will deliver more services at lower costs by continually exam-ining and improving the efficiency of our work. Emp...
The Comptroller’s office serves every citizen in the state in its role as steward of the state’s fiscal affairs. Each of the agency’s strategic goals supports the desire to provide the public with quality customer service.
Dynamic Assistance Quality Work Accessible Staff and Facilities Fair and Equitable Treatment Innovation and Improvement Privacy and Confidentiality Fast Response to Problems Fraud Prevention
The Taxpayer Bill of Rights summarizes the agency’s commitment to customer service for Texas taxpayers. It is designed to ensure that service received from the Comp-troller’s office not only meets customer needs but exceeds customer expectations. Texas taxpayers have the right to: fair and equitable treatment privacy and confidentiality understand ...
Agency staff can be reached by email, telephone or letter or by visiting any of the offices located across Texas.
The Comptroller’s office promises tax and fiscal pro-cesses that are fair, equitable and timely.
Customer input is critical to the agency’s continuous improvement efforts. Customers are surveyed on a regular basis to obtain input and ideas to improve agency processes.
The Comptroller’s office will follow the letter of the law when it comes to privacy and confidentiality.
Accountable to tax and fee payers of Texas. The Comptroller’s office can best serve its customers by providing them with the information they need to conduct their business with the agency as quickly and as efficiently as possible. The agency is committed to ensuring that its customers are informed of their rights and responsibilities. Tax or fee p...
The agency’s investment in training staff on tax laws and policies makes its employees valuable assets who are highly sought by the private sector. The loss of highly experienced staff, particularly in the audit and enforcement areas, is a constant challenge. Flexible works schedules, teleworking options and wellness programs are all strategies tha...
Accountable to tax and fee payers of Texas. The Comptroller’s office offers a wide range of resources to demystify state spending and provide easy access to financial information. Several data visualization tools provide interactive reports, charts and graphs highlighting key economic and financial information, including the Comptroller’s State Rev...
• Transparent such that agency actions can be understood by any Texan. The agency’s online transparency warehouse contains one of the nation’s largest selections of data on state and local gov-ernment finances. The warehouse offers detailed information about state spending, downloadable datasets, links to local government transparency efforts and g...
Because the Comptroller’s office is responsible for the state’s financial systems, the ongoing deployment and support of CAPPS and the maintenance of other statewide systems will require significant staff time for training, agency support, documentation and system evaluation and testing. As a service provider, the Comptroller’s office will continue...
• Accountable to tax and fee payers of Texas. All Texas residents depend on the agency to safeguard their tax dollars and ensure they are handled wisely and profession-ally. As the state’s chief tax collector, the Comptroller’s office is responsible for collecting more than 60 separate taxes, fees and assessments, including local sales taxes. This ...
To accomplish its mandated functions, the Comptrol-ler’s office has developed goals that reflect its priorities and direct its efforts toward the achievement of those functions. The goals are clear statements of where the agency wants to be in the future and what it intends to accomplish. Six primary goals, three of which are non-funded, direct the...
I. Improve voluntary compliance with the tax laws.
IV. Develop and maintain a skilled work force, committed to quality performance.
The Comptroller’s complex and varied duties require experienced, highly trained employees. The Comptroller’s pledge is to provide useful training and educational opportu-nities for all staff. Extensive efforts have been made to make high-quality training available and accessible to those who need it, when they need it. Respectful, honest and timely...
The Comptroller’s HUB Program is committed to pro-moting equal opportunities in the contract awards process for HUBs statewide and to serving as an exemplary model for other state agencies in meeting the HUB goals.
Average turnaround time for closing delinquent and other accounts (days) Average monthly delinquent and other account closure rate per Enforcement Collector Percent of positive surveys received from attendees at taxpayer seminars AGENCY GOAL I (BUDGETED)
Outcome Measure STRATEGY Output Measure Efficiency Measure Explanatory/Input Measure Improve voluntary compliance with tax laws by maximizing the efficiency of the delinquent taxpayer contact and collection program.
Percent of targeted state agencies with improved performance Percentage of proposed state expenditures guaranteed to be entirely supported by a valid revenue estimate before certification of the General Appropriations Act for the next bien-nium Percent variance (plus or minus) between estimated and actual total state tax revenue col-lections Percen...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
Source: Tax Policy Division, Texas Comptroller of Public Accounts While the respondents of all three surveys provided favorable and strongly positive reviews of the information and services provided by the agency, there is always room for improvement. The Comptroller’s office will continue to assess its performance and ensure that its customers rec...
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Texas Comptroller of Public Accounts The Texas Comptroller’s office is the state’s chief tax collector, accountant, revenue estimator and treasurer. This office strives to provide you the best possible services and resources to do business in Texas.
Each category encompasses a variety of specific services. Listed below are the types of services that are taxable, including examples and references to additional information. Amusement Services. Cable Television Services and Bundled Cable Services. Credit Reporting Services. Data Processing Services. Debt Collection Services.
The Texas Comptroller of Public Accounts manages funds for the world’s 10th largest economy, processes millions of paper and electronic tax returns each year and continually searches for...
Jan 13, 2021 · In Texas, the Comptroller is responsible for overseeing the collection of taxes. The Comptroller is also responsible for providing guidance to the legislature in terms of estimating monies available for spending in the state budget. The Texas legislature meets every two years in the spring, and sets the budget for the coming two fiscal years.
