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Resetting your password
- If you can’t get into your account, try resetting your password from the log in page. Alternatively, contact us on webchat.
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Why can't I log in to my online account? If you've registered for a British Gas business online account but can't log in: 1. Forgotten your email address or password? Can't remember your email address? If you can't remember the email address you used to register for your account, chat with us and we'll get you back online. Can't remember your ...
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You can withdraw consent at any time, and you can adjust the...
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Jan 11, 2024 · British Gas - Can't access my electricity account online, forcing new contract. For some reason, I can no longer see my electricity account now when I og into my account with British Gas. They told me it's because the gas and electricity were registered with different email accounts.
Feb 23, 2023 · Since BG updated it's system in November, I have been unable to access my online account. Despite using various browsers the message is always the same: Hmmmmmmmmmm can't reach this page. The app is also not working.
May 10, 2022 · I can't access my account anymore online or via the app, can't see my balances and it says I have no direct debits anymore." Another asked the British Gas help account directly:...
Apr 14, 2022 · 14 April 2022 at 2:47PM. I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable.
Apr 20, 2022 · You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online ( you'll just need your name and account number and won't have to log into your account if you aren't able to). What does British Gas say?