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If you’ve already travelled with us or have experienced a delay or cancellation, you’ll be able to make a complaint or claim here. If you haven’t booked or travelled with us yet, get in touch. If you’ve already submitted a case, you can track your case status using our chatbot (English only). All you need to do is click Start Chat in ...
- Disruption Claim
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- Contact US
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- Ba-Customer-Portal
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- Baggage Claim Form
Our liability is based on the Montreal Convention. The...
- Seating Changes and Refunds
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- Help and Contacts
Bookings made through a travel agent. Please contact your...
- Disruption Claim
Bookings made through a travel agent. Please contact your travel agent directly to discuss your booking. Request duplicate receipts, proof of travel and other insurance documents. If you booked directly with British Airways, use this form to request: a duplicate receipt (e-tickets and other fees) a ticket cost breakdown. proof that you travelled.
Customer support. Please visit our Help centre for more support if you have a question about your booking or flight.
- What Can You Make A Complaint About
- Know Your Passenger Rights
- How to Make A Complaint to British Airways
There are various issues you may encounter during your BA travels that prompt you to lodge an official complaint with the airline. For example, you may have baggage complaints or seek compensation for a delayed flight, cancelled flight compensation, or even a full flight refund. Other reasons for complaining might include overbooking, diversions, p...
It's important to be aware of your passenger rights when travelling by air for peace of mind and a sense of security. EU Regulation 261/2004, also known as EU261, outlines specific regulations for the compensation and support you can receive in the case of encountering an issue with an airline. While these rights are pertinent for flights within th...
Knowing how tomake a complaint to British Airwayscan allow you to seek resolution with confidence, hold the airline accountable and feel informed about your options. Below, you can explore a step-by-step guide to lodging an effective complaint with this major international airline: 1. Clearly describe the issue you experienced, including the date a...
8. Re: British Airways Complaints and Information Contacts. 7 years ago. When you buy via a TA (AKA as the cruise line in this case) the airline pays them to be the person in charge of your booking. So Princess needs to step up. Right now you honestly don't have a complaint.
Apr 6, 2017 · British Airways used to have a decent customer service that regulates legitimate complains (such as EU compensation) in a proper manner, but recently more and more people have to take the airline to court. Thanks to the EC261/2004 regulation, the guidelines when compensation from an
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Using the BA website, I have been in contact with their Customer Relations department but again have been some false information and also information that appears to be totally unbelievable. I have repeatedly asked to speak to a supervisor or be referred to another section that could help resolve these issues, but my requests have been ignored.
