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Feb 3, 2022 · A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.
Jul 23, 2024 · Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
6 days ago · Customer service job descriptions provide you with insights into the work experience, technical and soft skills, and other credentials an employer is seeking. This type of information provides an excellent starting place for what to include in your resume.
Apr 12, 2022 · Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
Mar 30, 2022 · Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales.
