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  1. Patient Gateway is a convenient, secure way to manage your health and communicate with your doctor's office. We are sending regular updates about the COVID-19 vaccine to all enrolled in Patient Gateway. What is Patient Gateway? Get the COVID-19 vaccine at Mass General Brigham locations and our mobile community van.

  2. Reports may be made anonymously or in confidence. Please note: Form submissions are only monitored Monday through Friday, 9 a.m. – 5 p.m. Mass General Brigham cannot address medical emergencies through this form. If this is a medical emergency, please dial 9-1-1 or go to the nearest emergency room. Fields marked with an * are required:

  3. Mass General Brigham Patient Gateway. Mass General Brigham Patient Gateway is our online patient portal – your secure online connection to your physicians and other health care providers. It is a fast and convenient tool that allows you to: Communicate with your doctors. Schedule and manage appointments. Request prescription renewals.

  4. The physicians at Mass General Brigham are working hard to provide your patient with the highest quality care and you with the highest level of service. Physician Gateway enhances that level of service with a 24/7 online offering to help you with the ongoing management of your patients.

  5. Mass General Brigham Virtual Urgent Care. Patients can schedule Mass General Brigham Virtual Urgent Care appointments through Patient Gateway for select, non-emergency conditions including COVID-19, cold and flu. The hours are 7 a.m. to 11 p.m., 7 days a week, including holidays.

  6. You can also call 617-726-3884 and press 1 to pay your bill by phone. Please have your account number and the patient’s date of birth ready. You can check on your current account balance. Payments are immediately posted to your account.

  7. Enter your activation code as it appears on your enrollment letter or After Visit Summary®. Your code is not case sensitive. Activation Code Part 1. xxxxx. -Activation Code Part 2. xxxxx. Date of birth. Enter your date of birth in the format shown, using 4 digits for the year. Month of birth.

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