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4 days ago · In American culture, “The customer is always right” is a common expression. It’s more of a customer service ideology than a fact—because the customer can be definitively wrong. But what happens then? How can businesses deliver a top tier customer experience when the customer is just not right?
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Is the customer always right?
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Is the customer always right in matters of taste?
Should customer interactions revolve around who is right and who is wrong?
Aug 19, 2024 · The phrase “The customer is always right” is often misunderstood when taken out of context. While customer satisfaction remains a top priority, it’s essential to recognise that our role as...
Aug 27, 2024 · But here's the problem: the customer doesn’t always know what’s right, and asking them directly often won’t get you the answers you need.
Sep 3, 2024 · Myth 5: The Customer Is Always Right Ah, the old adage that makes employees everywhere cringe. While it’s a nice sentiment in promoting good customer service, it’s not a legal principle.
Aug 22, 2024 · If your customer is truly are in the wrong, let them slowly come around to that reality. Youdon’t gain points by aggressively pointing it out. There are, however, exceptions: times where you ...
Aug 23, 2024 · Customer service can be a challenging and stressful job most days. Here\u2019s a list of some powerful customer service quotes to remind you of the impact you create and the people you help.
Sep 5, 2024 · "The customer is always right" is a longstanding service principle that is rooted in the importance of customer satisfaction. However, is it still a current principle?