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May 16, 2024 · A: Press the screw in the back of the front knob, the fingerprint reader cover will come out for you to easily pull and turn. Pull out the fingerprint reader cover, turn the key 90° to unlock, then turn the exterior knob to unlock the door.
May 2, 2024 · The Tru bolt Interior Knob will not turn. If you Tru bolt, the electronic lock interior Knob will not turn, mostly because the lock knob or vertical tailpiece is installed incorrectly. Now please remove the interior assembly and reposition the interior knob.
May 4, 2024 · TTlock backward. If your TTlock is backward (you can see the words “lock” and “open” on both sides), it means that you have set the lock button in a forward-facing direction. The solution is simple: rotate the lock button to face away from you as much as possible.
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May 2, 2024 · While the lock is off the door, recalibrate the lock using the App; Place the lock back on the mounting plate and secure the wing latches; Calibrate the lock again with the door open to ensure the deadbolt is fully extending; August lock unavailable. When you see the August Lock unavailable message, there are a few things to check:
May 16, 2024 · One is to turn off “Auto Lock” in App, the other one is to press “set button” (right above the interior lock), then verify the fingerprint to enable passage mode. If the battery is installed and the door lock did not work. Please check it again and make sure the battery is installed properly.
May 2, 2024 · Using either a screwdriver or Allen key, loosen the set screw and remove the handle, which will uncover the shaft. If it is a threaded shaft, you will have to twist the shaft’s handle to make it flush with the door. Provide a little space for the knob to spin correctly by backing it up a bit. Then tighten up the set screw.
May 17, 2024 · When your Yale smart lock starts to have issues, the common causes could be: the batteries are out of charge, you are not using the latest firmware, or the wifi connection is unstable. Before doing an in-depth analysis, ensure the intelligent lock is connected to your device via Bluetooth, and it has access to a strong wifi network.
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