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Amy Ward's research focuses on the approximation and control of stochastic systems, with applications to the service industry. Much of her past work has focused on the impact of customer impatience and abandonments on performance.
About Me. I am a Professor of Operations Management at the University of Chicago in the Booth School of Business. I received my Ph.D. from Stanford in Management Science and Engineering in 2001. I am the Editor-in-Chief of Operations Research (OR), a flagship journal for the operations research community since its inception in the 1950s.
Amy R. Ward is the Rothman Family Professor of Operations Management at the University of Chicago Booth School of Business. She received her Ph.D. degree from Stanford University in 2001. She is a fellow of the INFORMS Manufacturing and Service Operations Management (M&SOM) Society (elected June, 2023).
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MBA Masterclass Managing Service Operations. with Professor Amy Ward. Why is excellent service so rare? What are the key challenges in service delivery? Investigate these questions in the context of mass transit systems. March 15, 2022. MBA Masterclass.
To Interfere or Not To Interfere: Information Revelation and Price-Setting Incentives in a Multiagent Learning Environment. Forthcoming in Operations Research. Angelos Aveklouris, Amber L. Puha, and Amy R. Ward. 2023. A Fluid Approximation for a Matching Model with General Reneging Distributions.
Blind fair routing in large-scale service systems with heterogeneous customers and servers. AR Ward, M Armony. Operations Research 61 (1), 228-243. , 2013. 99. 2013. Asymptotically optimal admission control of a queue with impatient customers. AR Ward, S Kumar. Mathematics of Operations Research 33 (1), 167-202.
About Amy. Amy Ward is a lover of Jesus that has given her life to see the kingdom of heaven released on the earth. She carries a prophetic anointing and releases the heart of Father over people and places. She has a desire to see people have a radical intimate relationship with Jesus.
