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  1. If your touchscreen still doesn’t work, see Surface touchscreen: Problems with touch, or contact the manufacturer of your device. Get tips for what to do if your touchscreen doesn't work.

  2. Go to the Microsoft account sign-in page and enter your email address and password. If you have forgotten your password, you can reset it by clicking on Forgot password? and following the instructions. If you have forgotten your email address, or you have other account sign in issues, use our Sign-in Helper tool below:

  3. Windows 10. Type about in the search box on your taskbar, and then select About your PC. View your PC info.

  4. Learning Tools is an inclusive set of features available in many platforms and languages to help learners with reading, writing, math, and communication.

  5. In Windows 11, go to Start > Settings > Privacy & security > Camera . In Windows 10, ensure that Camera access for this device , Allow apps to access your camera, and the individual toggle for the Microsoft Store app you wish to use is turned on.

  6. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Find solutions to common problems or get help from a support agent. Learn how the service process for Microsoft Surface works and how to request service online if your Surface needs repair.

  7. Protect your files and photos by making sure they're safely backed up. Use the following table to decide which backup solution is best for you. To learn more about recovery, see Recovery options in Windows 10. Learn about Windows 10 backup solutions to protect your important files and photos.

  8. To enhance your Microsoft 365 experience in new Outlook for Windows, Outlook.com, Outlook for iOS, Outlook for Android, and new Outlook for Mac, you can now sync your non-Microsoft accounts (including their emails, contacts, and events) to the Microsoft Cloud.

  9. Microsoft Copilot in Forms is an AI-powered tool that helps you easily create surveys, polls, and other forms with that are relevant, engaging and effective. With Copilot in Forms, you can streamline your form creation process and get high-quality content in no time. Use Copilot in Forms to: Save time and effort.

  10. Sign in to verify your Outlook.com account. When you click the verification link, you're asked to type a series of random characters as shown in a picture. You can listen to an audio file that states the characters if you prefer.

  11. 1. Check if your phone is connected to mobile data by going to Settings > Connections > Wi-Fi and ensure that your Wi-Fi toggle is turned On and the status underneath your current network is Connected. 2. Check if your Android device is connected to the same Wi-Fi network as your PC.

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