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If you select Chat, you can chat online with a representative from AWS Support. If you select Phone, you're prompted for a callback number. You'll receive a call from AWS Support as soon as the next agent is available to assist with the case. Be sure to provide a direct line phone number.
- AWS Knowledge Center
- Contacting AWS Support
- Understanding Your Charged Usage
- Monitoring Your Free Tier Usage
All AWS account owners have access to account and billing support free of charge. You can find answers to your questions quickly by visiting the AWS Knowledge Center.
Contacting AWS Support is the fastest and most direct method for communicating with an AWS associate about your questions. AWS Support does not publish a direct phone number for reaching a support representative. You can use the following process to have an associate contact to you by email or phone instead. Only personalized technical support requ...
If you want to see the usage behind your charged amount, you can check your usage yourself by enabling Cost Explorer. This tool enables you to analyze your costs in depth by providing you with premade reports and graphs. Cost Explorer is available 24 hours after you activate the feature. For more information about Cost Explorer, see Analyzing your ...
You can track your AWS Free Tier usage to keep you under the Free Tier limits. You can set up alerts on your AWS account when your Free Tier limits reach a threshold, and monitor your usage through the Billing and Cost Management console. For more information about using these features, see Tracking your AWS Free Tier usage. To see details for usag...
Global Network of AWS Regions. The AWS Cloud spans 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and six more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand, and the AWS European Sovereign Cloud. Skip Map.
Security Credentials. Amazon Web Services uses access identifiers to authenticate requests to AWS and to identify the sender of a request. Three types of identifiers are available: (1) AWS Access Key Identifiers, (2) X.509 Certificates, and (3) Key pairs.
Opening a Support Case: You can contact AWS Support and open a support case for your inquiry. This is the most direct method for communicating with AWS Support. AWS Support does not publish a direct phone number to reach representatives, but instead will call you through the following procedure.
AWS Support offers assistance and guidance for all your cloud needs, including creating and managing support cases.
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Amazon Connect telephony offers four types of numbers: direct inward dial (DID), toll-free phone numbers (TFN), shared cost numbers, and Universal International Freephone numbers (UIFN) 1 in more than 100 countries worldwide, which are charged on a per-day rate. To check country-specific availability and pricing for the four types of numbers ...
