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Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat
- Overview
- Calling British Gas
- Contacting British Gas Online
- Using Alternate Methods
British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an
, or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Call 0333 200 8899 if your services aren’t working.
Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.
Representatives at this number are available 24 hours a day, seven days a week.
Chat with a customer service representative online.
and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.
Escalate complaints by accessing their customer complaints page.
If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit
and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.
This method should be saved for the last resort.
You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.
Send British Gas a letter.
Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.
Type the letter if you have poor handwriting.
Log a formal complaint if your issue hasn’t been resolved in eight weeks.
If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
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Aug 2, 2022 · Call the British Gas contact number on ☎️ 0333 202 9802. Find all the British Gas Contact information in one place.
Dec 20, 2022 · With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible.
Jan 29, 2024 · Services Customer Relations. PO Box 699. Winchester. SO23 5AR. New customers: How do I contact British Gas? If you’re seeking out more information on British Gas’ energy deals, you can give them a call at 0330 100 0056 and choose Option 3.
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Dec 28, 2023 · If you have a general enquiry or need assistance with your British Gas account, their customer service helpline is there to help. The customer service representatives are knowledgeable and can assist you with a range of queries. To get in touch with their customer service team, call **0800 048 0202**.
Find help for all British Gas products and services including emergencies and breakdowns, bills and payments, appliances, home energy top up and moving home.
