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Do you agree with Ecotricity's 4-star rating? Check out what 5,413 people have written so far, and share your own experience.
Jan 19, 2024 · When we compared energy companies on their green credentials in November 2023, Ecotricity scored 70%. This puts it in joint-second place in our table of the 17 companies we rated. Find out more about the differences between energy companies’ renewable electricity and how Ecotricity compares with others.
Ecotricity has collected 173 reviews with an average score of 1.21.
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- About Ecotricity
- Ecotricity Reviews
- Does Ecotricity Have An App?
- Can I Get A Smart Meter with Ecotricity?
- Is Ecotricity Exempt from The Price Cap?
- Is Ecotricity Going Bust?
Ecotricity was founded in 1995 as the first green electricity supplier in the UK. It then went on to build the country's first megawatt windmill and first grid-scale solar park. It is now focusing on solving the problem of green gas by producing the country’s first green gasmills, which will make sustainable gas out of grass cuttings. Ecotricity us...
As of January 2024, Ecotricity has a score of 4.2 on TrustPilot from over 5,000 reviews. Its customer service is usually praised, while some negative reviews focus on technical issues and perceived political divisions between customers and the company.
Ecotricity has an app that allows customers to submit meter readings, view their current and past statements, make payments, report meter problems and find emergency numbers in the event of a power cut.
Yes - Ecotricity works with two partners which specialise in smart meter installation so customers who want a smart meter can get one (though there may be wait for an appointment in your area).
Ecotricity was granted a permanent exemption from the price cap because it goes above and beyond when it comes to generating and supplying renewable energy to customers. This means that it can charge more than the price cap unit rate on its SVT as long as customers have actively chosen to be on it.
The energy market is challenging and unpredictable at the moment and there is a certain level of risk to some suppliers - find out why in our energy market Q&A guide.
Current Ecotricity reviews appear to be split, with customers claiming they are either excellent or pretty terrible, for a variety of reasons. We've found many customers to be happy with Ecotricity's customer service, praising the speed at which it solves issues and the friendliness of staff.
Pros. Ranked 7th out of 26 suppliers according to Which?'s most recent survey. Scores 4/5 stars for bill accuracy according to those surveyed by Which?. Supplies 100% renewable electricity and the UK's "vegan energy" deal. Cons. Scores 1 star on Citizens Advice for the number of complaints it receives.
Although many Ecoricity reviews report slightly higher than average energy prices, customers say they are happy to pay a bit more for truly green energy. Although the company consistently ranks high, it has fallen in ranking due to customer service, such as their 14:06 average call wait times. Ecotricity Pros & cons. Pros of Ecotricity.
