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PS5 system software has a separate warranty. Service policy. You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY ...
- PlayStation®5 Support | PlayStation
Using the PS Remote Play app, you can control your...
- Buy DualSense™ Wireless PS5™ Controller | PlayStation® (US)
For warranty information please go to -...
- PlayStation®5 Support | PlayStation
- Overview
- How to Identify Stick Drift
- How to Fix the PS5 Controller Stick Drift
- PS5 Controller Stick Drift Troubleshooting Steps
- How to Send in a PS5 Controller With Stick Drift for Repair
By Brendan Graeber, Janet Garcia, Miranda Sanchez, +64 more
Sony's PlayStation 5 controller has succumbed to the dreaded analog stick drift. This page covers how to identify stick drift, how to potentially fix it, and how to send it in to Sony to get your DualSense controller repaired if all else fails.
Stick drift on the PS5 controller is relatively easy to identify. It's the phenomenon in which one of your analog sticks moves on its own, even if you're not touching the controller. This will interfere with playing games, as it will move your stick and alter movement / aiming etc.
Sony tech support suggests the following steps to troubleshoot the PlayStation 5 Controller. If the following doesn't work, you'll need to contact Sony support directly to send your controller in for service.
1.Make Sure Your PS5 and PS5 Controller Are Up-to-Date:Check your controller software by pressing the PS button > opening Accessories > choosing the wireless PS5 Controller. It should be "Wireless Controller Device Software 0210". See How to Update Your PS5
2.Reset Your Controller: Turn off the PS5 console. On the back of your controller, there's a tiny hole to the right of the Sony logo. Press and hold that down for five seconds using a paperclip or other tool. After that, it will disconnect. Turn on your PS5.
3.Disconnect and Reconnect the Controller to Bluetooth: Follow the instructions under 1 to reach your controller settings. Disconnect it from Bluetooth and reconnect it.
4.Adjust the Triggers: Go back into the controller settings and change the Trigger Effect Intensity - turn it off, then back on again (or vice versa if it was already off)
5.Clean the Analog Stick: A Sony representative recommended wiping the analog stick (the joint attached to the controller itself) with a soft, dry cloth, like an eyeglass cleaning cloth. They could not recommend alcohol or any cleaning solution be used.
If none of this works, contact Sony. Steps below:
The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
1.First, make sure you have completed the troubleshooting steps above. The Sony representative will ask you to complete these before moving forward.
2.Call (800) 345-7669. Choose options: 1, then 1 again
3.They will ask you to complete the steps above.
4.The representative will then give you the information required to send in your PS5 controller for service.
Some important notes:
Using the PS Remote Play app, you can control your PlayStation®5 console or PlayStation®4 console from a PC or Mac connected to a high-speed network. Check your PC or Mac meets the requirements and then follow the steps below to set up Remote Play.
Oct 28, 2020 · For warranty information please go to - https://www.playstation.com/en-us/support/warranties Always update your PS5™ system software and the wireless controller device software to the latest version.
Sep 14, 2023 · This warranty is valid for 1 year in the US and 2 years in the UK, and it can be extended by 90 days if you register the console before the warranty period has elapsed. This includes the controller. However, the warranty from Sony won’t cover damage caused by negligence or abuse, so you’ll have to take care of your PS5 nonetheless.
Jan 30, 2024 · However, Playstation controllers actually come with their own warranties that cover internal malfunctions or defects specific to the controller. Let’s find out a little bit more about the Playstation controller warranty coverage, especially in the system’s later models, such as the PS4 and PS5.
Hardware & Repairs. Online Safety. Connectivity. PlayStation Support. Controllers. What do you need help with? Select a category from below: DualSense controller. DualSense Edge controller. DUALSHOCK 4 controller. Access controller. Manuals and warranty. Accessories. Find everything you need for help with PlayStation accessories on PlayStation.
